Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I was in a relationship where a partner took out loa...

I was in a relationship where a partner took out loans and credit cards in my name without me knowing, I felt I was trapped with no way out, I moved into a house share and eventually my own little flat due to the help from step change for managing payments, it helped and made me feel like there was a light at the end of the tunnel. The staff members I have spoken to have always been extremely kind and helpful and I couldn’t ask for more, I’m due to pay everything off this August and I can’t wait to be free, using step change saved my life from feeling like I was drowning and not knowing a way out, I’m so grateful that there are options like this out there and I just wish this hadn’t happened in the first place but Stepchange helped me feel in charge and not like everything was so out of control. Reviewed on: 6th May 2026

The customer service was excellent and explained well

The customer service was excellent and explained well Reviewed on: 6th May 2026

Really lovely people to talk with, they don’t judge...

Really lovely people to talk with, they don’t judge you or anything, they just want to help Reviewed on: 6th May 2026

Absolutely brilliant and friendly crew fast and effi...

Absolutely brilliant and friendly crew fast and efficient, throughly recommended. Reviewed on: 6th May 2026

StepChange taking your debt worries away

I have dealt with StepChange for a number of years and I have found them to be so caring about your plight, and they take all the stress and worries away. The way they deal with your debt makes you feel that you have someone there for you and you can give them a call if you start to have problems fulfilling your agreement and they will deal with the companies to come to a reduced arrangement within reason, but you are never left struggling and you can carry on your life with one less worry with StepChange involved. Reviewed on: 6th May 2026

Reach out to them!

From the very first interaction Stepchange have been incredible. There is loads of advice available and they put my mind at ease immediately. I was so worried about my debt and didn't know where to turn until I found Stepchange. The process has been straightforward and easy to understand, and I would encourage anyone struggling to reach out to them, you won't regret it Reviewed on: 6th May 2026

They are supportive during the lowest of times

They are understanding, speaking to them does make you feel like pressure is eased a little. Reviewed on: 6th May 2026

Think NIKE - Dont Dither, Just Do It!

Dont listen to Get rid of up to 80% of your debt, didnt happen for me, but it has taken a financial load off my mind with he result. Reviewed on: 6th May 2026

Brilliant service and knowledgeable staff.

Brilliant service and knowledgeable staff. Only criticism is difficultly when trying to call as always too busy. Reviewed on: 6th May 2026

Excellent advice and customer service

Excellent advice and customer service Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub