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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very supportive & non judgemental.

Very supportive & non judgemental. Really helped giving advice & support Reviewed on: 6th May 2026

Worthwhile advice.

I appreciate all the help and advice, it’s alleviated some of the stress. I recommend contacting them if needed. Reviewed on: 6th May 2026

Absolutely great service!

Absolutely great service! Saved my life to find stepchange! Reviewed on: 6th May 2026

Good from start to finish, easy and reliable

Good from start to finish, easy and reliable Reviewed on: 6th May 2026

Very understanding and helpfuvery helpfull reasring

Very understanding and helpful reasring Reviewed on: 6th May 2026

Customer service staff are wonderful and understandi...

Customer service staff are wonderful and understanding when speaking to them. The online managing your own input and amendments is so easy to use. Reviewed on: 6th May 2026

Great helpful service easy to reach

Great helpful service easy to reach Reviewed on: 6th May 2026

Debt repayment

I’ve been with Step Change for a few years, they have always given me several options to guide mr Reviewed on: 6th May 2026

Step Change reassured me there was a way out of debt.

I felt terrible fear and anxiety when i had to unexpectedly give up working to care for my husband. I had loans I expected to be able to pay off and felt guilty and almost criminal to be in a position where i could not afford to repay loans. Step change were helpful and reassured me and set up a repayment plan I could afford. Reviewed on: 6th May 2026

5 star company

Put at ease from the moment you contact them. Compassionate and understanding Reviewed on: 6th May 2026

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