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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Fairly quick process.

Fairly quick process. Stepchange has put my mind at rest. Really happy so far Reviewed on: 6th May 2026

The Best Phone Call We Ever Made!

After a huge change in circumstances we found ourselves building up debt due to being unable to work. We were worried and didn’t know where to turn. A call to StepChange changed all that - they listened, offered good solid advice and then relived us of the stresses and strains of affording our debt. Probably the best phone call we have ever made - staff are always friendly and comforting and never judgemental. Amazing! Reviewed on: 6th May 2026

Thank you for good support,

I would like to express my sincere thanks for the support and guidance I received from your service. My experience with StepChange has been very positive, and I truly appreciate the understanding, professionalism, and care shown by your team. The advice I was given helped me feel more confident and in control of my situation, and it made a real difference during a difficult time. Your support has been invaluable, and I am very grateful for the help I received. Reviewed on: 6th May 2026

Ten star service

I have been with you a number of years now and I'm still getting excellent help an Reviewed on: 6th May 2026

Just easy to do and make you feel comfortable in how...

Just easy to do and make you feel comfortable in how they handle you Reviewed on: 6th May 2026

Straight forward process

Gave all relevant information then was told my best debt solution applied for what they recommended and was all set up within weeks so simple to do and the biggest relief knowing I'd taken steps to clearing my debts. Reviewed on: 6th May 2026

Very good service.

Very good service. Would recommend to friends and family Reviewed on: 6th May 2026

Such helpful and friendly staff.

Such helpful and friendly staff. The organisation has helped me manage my finances and I’m in such a better place now. Thank you so much StepChange Reviewed on: 6th May 2026

Always there for help, support and advice

Always there for help, support and advice Reviewed on: 6th May 2026

Very helpful.

Very helpful. Had a plan for a few years now Reviewed on: 6th May 2026

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