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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18577 reviews)

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4.92

Based on 18,577 reviews, last reviewed 6th Jun 2026

185400% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt advice I sought debt advice which was the first massive step, step change helped with the rest and made everything more manageable.I can’t thank them enough,... Read more Reviewed on: 6th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18577)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

So helpful and no judgement given by the staff.

So helpful and no judgement given by the staff. I feel in good hands Reviewed on: 28th May 2026

From distraught to debt free.

I found the advice I needed given in a friendly and non-judgement way. This was not only initially but each time I had to redo my plan and make alterations. With their help I have not completed my payments and I am now debt free. Reviewed on: 28th May 2026

Just a thought

Communication is bit slow and hard ( I do understand there is lots of people need your help but when in streets it's might make people harder to think. Reviewed on: 28th May 2026

This was a difficult decision but the best!...

This was a difficult decision but the best decision made with the help from Step Change, don’t be like me and wait a couple more months to decide, get their help to manage your payments into smaller bundles and look forward to becoming debt free at the end of your plan, there really is no hassle from anyone and I’ve felt so much better and had a little more to manage everyday life with the rising cost of living, things can only get better once I complete my plan with them and finally be debt free! They are always available to help either in person or online whichever you feel more comfortable with, trust me it will be the best thing you do to help you feel better daily and have a light at the end of that dark debt tunnel! Reviewed on: 28th May 2026

Don’t live in the dark, give them a call

Have had no issues with the company have always been very helpful Reviewed on: 28th May 2026

Steph change Review

Steph change was very easy to set up online. No longggg phone calls which really helps from other companies. They are a little bit slow at email replies or don't email back at all. I would say that needs improving. Staff are friendly and helpful. The other thing is, I would give customers a little bit more flexibility on when they can pay on a date that sorts them. Worth then a date you are told. As some of us are on benefits and can only pay on a set date! Reviewed on: 28th May 2026

Making debt more manageable!

The staff I spoke to were super understanding about my situation and talked thru all my options and make it so much simpler! Highly recommended! Reviewed on: 28th May 2026

Very helpful, non-judgemental and took a huge weight...

Very helpful, non-judgemental and took a huge weight off my mind! Reviewed on: 28th May 2026

5 year review

I have been on a debt repayment plan now with Step Change for 5 years, consolidating 4 x debts into one easy to manage monthly payment which I can alter myself at anytime should my income fluctuate. Highly recommended, peace of mind, removes stress and empowers you as the payee to take control of your finances. Reviewed on: 28th May 2026

The voice of financial clarity...

After struggling to see how I could manage my finances, I found Stepchange to be the 'voice of calm' during the financial chaos I was struggling with. Reviewed on: 28th May 2026

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