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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Stepchanged help to reassure me

Stepchanged help to reassure me and made me feel like I would be able to cope and pay what I could afford each month until my dept was paid. They are always at the end of the phone to talk through options if you're having a difficult time. Reviewed on: 23rd May 2025

Easy wish I’d done it sooner and saved myself a lot...

Easy wish I’d done it sooner and saved myself a lot of worrying StepChange certainly changed mine Reviewed on: 23rd May 2025

StepChange took me from sleepless nights

StepChange took me from sleepless nights, to a time where I'm now in control of my money and my debts are well managed. Reviewed on: 23rd May 2025

Think you have been amazing and patient with us it’s...

Think you have been amazing and patient with us it’s taken a long time to pay of our debts but we nearly there so a big thank you for all your help Reviewed on: 23rd May 2025

I went from having a fair size financial burden ever...

I went from having a fair size financial burden every month due to a separation, to a manageable payment each month & feel like the burden has been lifted, still away to go until im debt free, but literally feel like ive got my life back on track. Reviewed on: 23rd May 2025

They make me feel at ease and don't make me feel sha...

They make me feel at ease and don't make me feel shameful and also give the best advice and options and getting debt free Reviewed on: 23rd May 2025

Helped me more than I can express friendly and non j...

Helped me more than I can express friendly and non judgemental absolutely recommend Reviewed on: 23rd May 2025

Peace of mind

Step change has given me peace of mind on knowing that my finances are taken care of. Reviewed on: 23rd May 2025

Absolutely brilliant ,thoughtful understanding excel...

Absolutely brilliant ,thoughtful understanding excellent listening g skills couldn’t wish for anything better Reviewed on: 23rd May 2025

StepChange is an excellent and truly life-changing...

StepChange is an excellent and truly life-changing organisation. They offer free, professional, and confidential debt advice to anyone struggling with financial difficulties in the UK. My experience with them has been very good and helpful from the start. The customer service is outstanding – their advisors are patient, understanding, and never judgmental. They take the time to listen carefully to your situation and explain all the options clearly. You never feel rushed or alone. One of the best things about StepChange is how easy and stress-free they make the whole process. Their online debt advice tool is simple to use, and their follow-up is prompt and reliable. They offer a variety of debt solutions such as Debt Management Plans (DMPs), IVAs, and more – all tailored to your needs. Thanks to StepChange, I now have a clear path to becoming debt-free. They’ve not only helped me get my finances in order but also relieved so much stress and anxiety. I finally feel in control again. I would highly recommend StepChange to anyone who is feeling overwhelmed by debt. They are truly a lifeline and a trustworthy organisation that puts people first. Reviewed on: 23rd May 2025

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