Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,716 reviews, last reviewed 24th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026
PeterEducation's avatar
PeterEducation

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

5
The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025
L N's avatar
L N

They have helped me sort my finances to a point i am...

5
They have helped me sort my finances to a point i am no longer having sleepless nights worrying Reviewed on: 23rd May 2025
Ianto's avatar
Ianto

Very helpful

5
I contacted them because of health issues i had to give up work and it caused me a lot of stress as I had never missed any of my bills and i was very worried about it once i spoke to them they were so understanding and helpful it took the weight of my shoulders i really couldn't ask for anymore. Reviewed on: 23rd May 2025
Ray's avatar
Ray

I was desperate when I contacted StepChange, but the...

5
I was desperate when I contacted StepChange, but the are amazing, I'm still stressed but at least my debts are being paid Reviewed on: 23rd May 2025
Anonymous 's avatar
Anonymous

Lovely people on the phone make you feel calm

5
Lovely people on the phone make you feel calm Reviewed on: 23rd May 2025
Michelle rose's avatar
Michelle rose

Very good, would recommend.

5
Very good, would recommend. They offer support when you need it most. Reviewed on: 23rd May 2025
Anon's avatar
Anon

Was really worries

5
Excellent was really worried but put at ease and helped me a great deal Reviewed on: 23rd May 2025
Michelle's avatar
Michelle

Very helpful

5
When I have an issue I just ring up and the people on the other end are extremely helpful Reviewed on: 23rd May 2025
Kimberley's avatar
Kimberley

Excellent service and advice I was given, regular fo...

5
Excellent service and advice I was given, regular follow ups to check everything was going OK. Felt reassured, all the paper work was carried out by them. Plan put in place worry free with a plan a could afford to reduce my debts. Excellent organisation for people in debt. Reviewed on: 23rd May 2025
Mrs g's avatar
Mrs g

Stepchange debt assistance

5
Stepchange are a brilliant charity with friendly and helpful staff who genuinely try and do what’s best for you when you need the help of sorting out debt problems, anyone who needs help or advice should absolutely get in contact with them and make the most of the amazing services they provide. Reviewed on: 23rd May 2025
nej888's avatar
nej888

StepChange helped my life move forward...

5
I was overwhelmed by my debts & unable to discuss with family.I rang StepChange after plucking up courage to seek help & advice They were non-judgmental & listened to my concerns. For the first time in several years I felt released of the pressure. The process was explained in great depth & it gave me confidence to move forward. Reviewed on: 23rd May 2025
Christine R's avatar
Christine R

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 5.00 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill