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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Helpful and professional debt advice

I had a good experience with StepChange. The process was straightforward, and they explained my options clearly without any pressure. They took the time to understand my situation and offered practical advice that felt realistic and manageable. Communication was clear throughout, and I felt supported rather than judged. It definitely helped reduce my stress and gave me a better understanding of how to deal with my finances moving forward. Overall, I would recommend their service to anyone struggling with debt and looking for honest guidance. Reviewed on: 6th May 2026

Friendly helpful non judgemental

I have been with stepchange for a long time and they've always been very helpful and treated me really well wish I had contacted them a lot sooner Reviewed on: 6th May 2026

Easy, friendly service.

Easy, friendly service. Helpful explaining every step of the way. Reviewed on: 6th May 2026

Makes everything clear

It was so easy to set up my Debt Management Plan with StepChange; a really friendly and supportive agent helped me go through everything and once I had completed my budget, an affordable amount was decided upon. I can contact them if there are any changes to my creditors' details and I keep an up-to-date budget to make sure I'm paying what I can afford. I went back to studying this year and they've helped so much with the change in my lifestyle and budget. Highly recommended for anyone who's struggling and needs help and support to make everything clear for the months and years moving forward. Reviewed on: 6th May 2026

Difficult Times

Step Change is the perfect match to difficult times Reviewed on: 6th May 2026

Best thing I could of done!

I found myself in a really bad financial situation and not knowing where to turn next. After speaking with Stepchange they put my mind at ease, helping with my finances and realising what could actually afford for my debts. I can now sleep easy knowing that my debts are being paid paid monthly at an amount I can actually afford. I can't thank them enough for helping me turn my life around. Thank you Stepchange. Reviewed on: 6th May 2026

A kind voice at the end of a phone..

I did not know where to turn, that lovely woman on the phone , didnt judge she just helped me,it was tough at first no credit card but you get through it and i didnt have to pay intrest I will finish paying my debt this year iwill always be so gratefull that i made the call to stepchange Reviewed on: 6th May 2026

It was so easy for me to do

It was so easy for me to do I found completing the form was easy enough Stepchange is managing my own dept I can not thank them enough Reviewed on: 6th May 2026

I am so happy to get help without your help would be...

I am so happy to get help without your help would be difficult Reviewed on: 6th May 2026

Stepchange quite literally saved me.

Stepchange quite literally saved me. They took on all my correspondence with the debtors and worked out a plan to repair my debt over time.I can’t thank stepchange enough, they are amazing. Reviewed on: 6th May 2026

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