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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

This is the second time I have used the company prev...

This is the second time I have used the company previously when it was known as CCCS always had an excellent service very understanding and non judgemental plus now it can be done on line never had any problems satisfied customer would highly recommend to everyone experiencing debt problems and would always tell friends and family to use StepChange. Reviewed on: 6th May 2026

Fabulous service

Very good experience very much informative Reviewed on: 6th May 2026

Stepchange are brilliant

Stepchange are brilliant, They help you every step of the way and go through your debt options, Reviewed on: 6th May 2026

Debt management

They took the worry out of being in debt,managing my creditors and alleviating the worries that come with it Reviewed on: 6th May 2026

light at end of tunnel

very helpful, can see light at end of tunnel, b debt free by nov 2026, cant wait Reviewed on: 6th May 2026

Simply outstanding in every way ..

Amazing charity and people also, I struggle with any sort of forms and gathering info, but they made it all manageable with out stress Made my financial life manager again can thank them enough Reviewed on: 6th May 2026

A Supportive Lifeline in a Stressful Time

My situation was complicated and overwhelming, but the staff at Step Change were patient and incredibly supportive throughout. The online application was clear, simple, and easy to navigate. Their reassurance and understanding made a real difference, guiding me confidently through every step of the process. Reviewed on: 6th May 2026

StepChange made a difficult time for me much easier...

StepChange made a difficult time for me much easier by dealing with the admin and knowing what they were doing and doing it well and kindly and professionally. Thank goodness for you guys, highly recommended! Reviewed on: 6th May 2026

Amazing experience.

Amazing experience. O recommend everyone who needs help and cannot cope anymore . Reviewed on: 6th May 2026

Debt due to stalker .

I dated a person turned out to be a stalker i had to leave no furniture etc I had kids thats when I went into debt I bought on credit I couldnt afford now for years I have been paying back what I owe at a rate I can afford kind regards Reviewed on: 6th May 2026

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