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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

One call

Best phone call I ever made lifted a weight off my shoulders helping me pay back my debts to my creditors at a manageable amount Reviewed on: 6th May 2026

Getting income under control

I was drowning in debt before I went to step change. But now it’s controllable. Reviewed on: 6th May 2026

Easy to use, very helpful

Easy to use forms, if there is a problem very helpful staff Reviewed on: 6th May 2026

Always helpful.

Always helpful. The website is easy to understand and use Reviewed on: 6th May 2026

Great service.

Great service. Great to see the whole payment goes to creditors. Reviewed on: 6th May 2026

Stepchange were recommend to me and it was the best...

Stepchange were recommend to me and it was the best thing anyone can do it took away the stress and anxiety and sleepless nights, it put me on the correct path. Reviewed on: 6th May 2026

If you need help, do it

There’s no other service you should turn to in the uk Reviewed on: 6th May 2026

l good advising team.

helpfull good advising very understanding and supporting team Reviewed on: 6th May 2026

Excellent charity!

I was directed to StepChange after struggling financially, I wasn't really expecting much as I wasn't sure what they could do to help, however I was pleasantly surprised to hear they were able to get in touch with all of my creditors themselves, arrange payments with them without having to involve me at all, it took a massive strain off of me and has helped me save a little bit of money monthly ongoing. Reviewed on: 6th May 2026

Always had good advice and support when I needed it.

Always had good advice and support when I needed it. Reviewed on: 6th May 2026

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