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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

professional and caring.

I was getting chased for money I could not pay and I learned of stepchange,and rang them and they sorted out my debts in a professional and caring way and were not judgemental of how I had got into debt, but showed me how to clear all my debts and got in touch with all my creditors and got them to accept a reasonable payments to them that I could afford and that helped me a lot so much so I had 9 debts to clear at first but now I have only 1 now which I will clear in July, and then I will be debt free, so without stepchange I would never had achieved this and I have no words that could thank them enough for how they got me out of a situation that I would never been able to clear my debts on my own so a big thank you to them. Reviewed on: 17th June 2021

Effective and person centred support

My experience throughout has been that the team are understanding, person centred, knowledgeable and offer effective advice and support. They have a good sense of what it takes to seek support to sort your finances and are firm but not judgemental and they are there to help! Reviewed on: 7th June 2025

Step change are a fantastic debt management company...

Step change are a fantastic debt management company and they really helped me with my debt and set up an affordable debt management plan to help me pay off my debts. They are fantastic. Thank you Stepchamge Reviewed on: 7th June 2025

I don’t know what I would have done without the help...

I don’t know what I would have done without the help from these guys, they are amazing, so much empathy and are very understanding. Reviewed on: 7th June 2025

Fantastic staff, brilliant serve.

Fantastic staff, brilliant serve. Reviewed on: 7th June 2025

Very helpfull and professional

Help me get my finances in order Reviewed on: 7th June 2025

Excellent company

I have been with them for a few years and the service is excellent. I needed help after suffering abuse in a violent and domineering relationship and they were sympathetic and put me at ease. Reviewed on: 7th June 2025

All I can say they are a god send, they have helped...

All I can say they are a god send, they have helped me go through everything over the phone. They are friendly,polite and helpful on the phone they never rush me and go over everything until I am ok with it I am very grateful for them thank you Reviewed on: 7th June 2025

I was in a real mess, step change have taken all the...

I was in a real mess, step change have taken all the pressure off my shoulders, I am now back in control of my finances Reviewed on: 7th June 2025

Advisor was so helpful and very understanding

Advisor was so helpful and very understanding Reviewed on: 7th June 2025

Very quick and thurugh .

Very quick and thurugh . Understanding my needs. Empathetic. Reviewed on: 7th June 2025

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