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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent charity!

I was directed to StepChange after struggling financially, I wasn't really expecting much as I wasn't sure what they could do to help, however I was pleasantly surprised to hear they were able to get in touch with all of my creditors themselves, arrange payments with them without having to involve me at all, it took a massive strain off of me and has helped me save a little bit of money monthly ongoing. Reviewed on: 6th May 2026

Always had good advice and support when I needed it.

Always had good advice and support when I needed it. Reviewed on: 6th May 2026

I have a big debt , step change put me at ease and m...

I have a big debt , step change put me at ease and made me feel safe again Reviewed on: 6th May 2026

Brilliant

Excellent customer service and extremely helpful Reviewed on: 6th May 2026

Brilliant and very helpful and understanding

Brilliant and very helpful and understanding Reviewed on: 6th May 2026

I turned to StepChange at an incredibly difficult ti...

I turned to StepChange at an incredibly difficult time in my life, and I’m so grateful that I did. From the very start, the lady I spoke to was clear, patient, and genuinely kind in explaining what would happen next. She made everything feel manageable when I was feeling completely overwhelmed. Straight away, I felt a sense of relief, and for the first time in a while, I felt hopeful. Reaching out was the best decision I could have made, and I’m so thankful for the support I received. Reviewed on: 6th May 2026

From initial enquiry to final solution each step was...

From initial enquiry to final solution each step was explained politely in simple terms. No question asked was too much trouble. Reviewed on: 6th May 2026

Excellent

Excellent customer service, this has changed my life Reviewed on: 6th May 2026

So easy to set up and staff very helpful and it has...

So easy to set up and staff very helpful and it has taken a great weight off my mind with my credit card debt. Reviewed on: 6th May 2026

StepChange gave me a clear plan

StepChange have been brilliant and now I can see a clear path to be debt free ! Excellent communication from day one. Reviewed on: 6th May 2026

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