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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Supportive, Professional and Life-Changing Advice

I can’t thank the team enough for their support. They gave me clear, impartial advice at a really difficult time and helped me feel back in control of my finances. Everything was explained clearly, without judgment, and they made the whole process much less stressful. I’d highly recommend them to anyone needing debt advice. Reviewed on: 6th May 2026

possibly saved my life

I got myself into massive financial hole and it was extremely helpful there was someone that could help me with getting out of it as I honestly had no idea what to do Reviewed on: 6th May 2026

I found myself in financial situation after a period...

I found myself in financial situation after a period of serious ill health and being ill health retired from work, this had a major impact on income and despite lifestyle changes still found it impossible to manage to keep up with outgoings, I decided to swallow my pride and give Step Change a call, I was given all the options available to me to help in the longer term and whilst it will take a few years to become debt free it has helped immensely and I feel more in control Reviewed on: 6th May 2026

Very good to deal with, pleased overall with my expe...

Very good to deal with, pleased overall with my experience Reviewed on: 6th May 2026

Before I contacted Step Change I was waking up in th...

Before I contacted Step Change I was waking up in the morning feeling sick due to nerves. Now I sleep better and wake up better. Reviewed on: 6th May 2026

Step change have been very helpful and understanding...

Step change have been very helpful and understanding and didn't judge Reviewed on: 6th May 2026

Great service

Every time I spoke to somebody about my debt management plan, they were very helpful and informative Reviewed on: 6th May 2026

Don't put it off!!

I fell. into debt due to ill health and was at a really low point. I contacted StepChange and they immediately pit my mind at rest and helped me get my debt issues sorted out. I'll be debt free soon and I owe them everything. Reviewed on: 6th May 2026

Supportive and stress free

Stepchange have been invaluable in supporting me through what would have been an impossible time without them, they make everything seamless and stress free in what is such a worrying time Reviewed on: 6th May 2026

got into debt,and step change helped me set up a pla...

got into debt,and step change helped me set up a plan to clear in,they were so helpful. Reviewed on: 6th May 2026

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