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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Great to deal with listen your needs give the right...

Great to deal with listen your needs give the right results Reviewed on: 6th May 2026

StepChange helped me to sort my finances and life ou...

StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post anymore Reviewed on: 6th May 2026

wish I’d contacted them sooner

Excellent service and wish I’d contacted them sooner Reviewed on: 6th May 2026

Great experience with step change, really helped me...

Great experience with step change, really helped me out of a very difficult situation and allowed me to sleep at night , easy to see how my debt was going down each month and was able to budget my finances in an affordable way .Step change handled every thing for me in a kind and sympathetic manner .It has helped me become debt free over time .Excellent thankyou so much .I highly recommend them if you are struggling. Reviewed on: 6th May 2026

I was really worrying about debt, I advised to c...

I was really worrying about debt, I was advised to contact step change for support and guidance. The best thing I ever did. A payment was set after bills etc was taken and this has been my life saver. I have just a year left of payments, and then im debt free thats a great feeling Reviewed on: 6th May 2026

Stepchange have provided lifechanging support to me,...

Stepchange have provided lifechanging support to me, unfortunately a victim of highly complex circumstances that I felt alone in managing. I was kindly signposted to them by my creditors and Stepchange immediately stepped in with kind, professional and lifechanging support that has changed my life. I feel for the first time there is a way forward with my life and I don't have words to express my gratitude to both my creditors and to Stepchange for the lifechanging help, understanding and support. Reviewed on: 6th May 2026

Good to deal with

Very easy on line process and easy to contact for help and assistance. The online tools are great and make things easy to understand. Reviewed on: 6th May 2026

Peace of mind

Peace of mind over my debt made easier by StepChange Pleasent to deal with. Given different options to help clear debt. Reviewed on: 6th May 2026

Amazing company.

Amazing company. Helped me in my hour of need. Reviewed on: 6th May 2026

Excellent organisation who support you every step of...

Excellent organisation who support you every step of the way Reviewed on: 6th May 2026

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