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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

VERY HELPFUL AND UNDERSTANDING, I WOULD NOT BE ABLE...

VERY HELPFUL AND UNDERSTANDING, I WOULD NOT BE ABLE TO COPE WITHOUT STEP CHANGE, THEY HELP ME FROM STOPPING FROM WORRYING ALL THE TIME! Reviewed on: 23rd May 2025

Peace of mind regained

I had been been very worried and ashamed that my debts had got on top of me . Step Change rescued me and put me in a good place with peace of mind that all my debts were being properly managed and not overwhelming me. Reviewed on: 23rd May 2025

Stepchange were so easy to deal with.

Stepchange were so easy to deal with. Filled in some information online to get some advice. Options available were clearly presented and explained and they sorted things quickly - creditor pressure eased almost instantly! Reviewed on: 23rd May 2025

I got myself at the point where bankruptcy was the o...

I got myself at the point where bankruptcy was the only option. Stepchange changed that. Now I can provide for my family with out struggling every month. Only gripe I have is when I go to go and do my budget on line they always ask for you to call them which time isn't something I have. These calls can be over an hour Reviewed on: 23rd May 2025

Back on track

I can’t thank StepChange enough for their support. From the moment I reached out, they treated me with kindness, respect, and professionalism. They helped me understand my options and set up a manageable plan to get back on track financially. It's such a relief to feel in control again. Highly recommended to anyone struggling with debt. Reviewed on: 23rd May 2025

I thought i couldn’t move sell my house and buy a ne...

I thought i couldn’t move sell my house and buy a new house. How wrong i was. It was an open honest conversation from the offset. Paul was brilliant. I’m now in my new house and loving life new to the sea. Still on dept plan. Reviewed on: 23rd May 2025

Really helpful and friendly

Helped ease my sleepless nights. Found a plan I could manage. Reviewed on: 23rd May 2025

Step change

Good advice and help to see a way out of debt problems Reviewed on: 23rd May 2025

Was very helpfull very happy now

Was very helpfull very happy now Reviewed on: 23rd May 2025

So easy to use, I am feeling so much better since us...

So easy to use, I am feeling so much better since using this Reviewed on: 23rd May 2025

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