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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

They're helpful for people like us to briefed.

They're helpful for people like us to briefed. Keep it up Reviewed on: 6th May 2026

Friendly, discreet professional service.

Friendly, discreet professional service. Reviewed on: 6th May 2026

After being in debt for a while , i decided to conta...

After being in debt for a while , i decided to contact Step Change. I was worried about making contact and if i could be bothered with all the hassle which this may come with. Contacting STEPCHANGE was the best decision I had made. They explained everything to me in simple terms ( even i could understand this ) it was made easy for me . and i have never looked back. Thank you Stepchange and thank you to all your amazing staff Reviewed on: 6th May 2026

Great Company I was struggling with debt through ill...

Great Company I was struggling with debt through ill health stepchange helped me so much im now stress free and back Reviewed on: 6th May 2026

Excellent Advice

Have found all advisors very helpful, knowledgeable and supportive, every time I speak to them they always have time to reassure me that I am not alone and give me confidence that I can ask them to explain things Reviewed on: 6th May 2026

excellent, explained the process in simple lay mans...

excellent, explained the process in simple lay mans words of a complicated process Reviewed on: 6th May 2026

Very supportive

I was so worried about my debts but stepchange have supported me every step of the way and I am very nearly debt free!. I can’t thank or praise them enough. Reviewed on: 6th May 2026

Don’t know what I would have done with you

Don’t know what I would have done with you Reviewed on: 6th May 2026

The best advice and support given

The best advice and support given Reviewed on: 6th May 2026

So friendly and any advice you need thay will help w...

So friendly and any advice you need thay will help with Reviewed on: 6th May 2026

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