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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very helpful

They have been very helpful i was in a real mess helpful great. Reviewed on: 6th May 2026

In my darkest moments help was available

After losing my job, I was finding it very difficult to cope financially and was recommended step change by a former colleague. I found the whole process very easy and completed everything online, once I'd done a budget, they were able to recommend the best solution for me. They were even able to sort out breathing space for me which was a great help as it keeps creditors off your back for a couple of months to get everything sorted out without constant phone calls if that's what you're getting. I've been on a debt management plan for nearly two years now and I'm finding everything far easy as a cope with, they are always available to help and are just a phone call away should you need them. I would highly recommend them to anyone in a similar position. Reviewed on: 6th May 2026

I was so scared and so stressed, I had no idea that...

I was so scared and so stressed, I had no idea that this kind of help was out there and so when I spoke with Step Change they completed put me at ease and showed me the way forward. I still have a way to go, but if you are reading this and in any doubt, do not hesitate because they will help you beyond expectation Reviewed on: 6th May 2026

Debt repay made easy and with less stress

Unfortunately life turned out to not be as easy as we think and had to ask for assistance from Step Change. Going through a token plan at the moment and some of the debts have been sold to other companies. So in the process of notifying Step change of a change, I had the pleasure of speaking with Sarah Tuppen. Sarah, from the bottom of my heart, you are making a massive difference. A warm, welcoming and reassuring voice in difficult times make a huge difference. I would like to thank you for the time taken in having a conversation with me today, the advise and reassurance given and really hope you team leader / manager will get to notice this review. Reviewed on: 6th May 2026

Very helpful and reassuring when I needed help they...

Very helpful and reassuring when I needed help they were there helping me get sorted and most of all free from worry. Would highly recommend their advice and experience . Reviewed on: 6th May 2026

Great company, do everything for you.

Great company, do everything for you. Help alwats at hand they are quite simply the best Reviewed on: 6th May 2026

Great customer service with professional down to ea...

Great customer service with professional down to earth staff. Very polite and compassionate. Reviewed on: 6th May 2026

Stepchange is Briilliant.

Stepchange have helped me sort out the Finances. It is a great deal better having Someone else help to get me back on track. Reviewed on: 6th May 2026

Well worth a visit.

Very helpful and got my finances back on track. Reviewed on: 6th May 2026

Very helpful in sorting out my debts

Very helpful in sorting out my debts Reviewed on: 6th May 2026

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