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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

From the begining it was fair and very helpful

From the begining it was fair and very helpful Reviewed on: 23rd May 2025

A great service for anyone needing help or advice

When I began with step change my debt seemed insurmountable and I was completely overwhelmed. I have now only 2 more payments and I will be debt free! Everyone was kind and helpful with no judgement at all. Reviewed on: 23rd May 2025

They really helped in a dark time

They really helped in a dark time Reviewed on: 23rd May 2025

Very user friendly.

Very user friendly. Swift responses to enquiries. Reviewed on: 23rd May 2025

Brilliant service.

Brilliant service. Deal with creditors for you. Very easy and hassle free. Have paid down most of my debts at this point without having to go bankrupt or pay unaffordable amount monthly. Reviewed on: 23rd May 2025

Excellent service from stepchange when i needed them...

Excellent service from stepchange when i needed them,they put my worries to rest and I was finally able breath again,sorted everything out for me and still continue, I would highly recommend them. Reviewed on: 23rd May 2025

StepChange did the negotiating.

StepChange did the negotiating. The clout and respect meant there was no question that my solution would be accepted. I found that my creditors were far more respectful once they knew I had stepchange in the picture Reviewed on: 23rd May 2025

I was obviously worried but step change stopped me f...

I was obviously worried but step change stopped me from panicking and calmed the situation down for me Reviewed on: 23rd May 2025

Friendly, empathetic people.

Friendly, empathetic people. Very helpful and the process is straightforward. Reviewed on: 23rd May 2025

A very simple (but long) process to go through onlin...

A very simple (but long) process to go through online, and when I needed additional help, customer services were great. Overall, very pleased with Step Change’s help and advice. Reviewed on: 23rd May 2025

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