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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange helped immensely when I was overwhelmed w...

Stepchange helped immensely when I was overwhelmed with debt worries. Their help with dealing with creditors allowed me to get a good nights sleep instead of worrying all night about how to handle my debts. In the many years of having a Debt management plan with them, only once has an advisor given me any incorrect advise which was then quickly rectified by a supervisor. They are none judgemental and are genuine in their desire to help people. I would highly recommend anyone with debt problems to contact them. Reviewed on: 26th May 2025

Excellent service but sometimes have to wait more th...

Excellent service but sometimes have to wait more than 45 mins then get transferred which can be frustrating Reviewed on: 26th May 2025

At a time that I was very stressed due to my debts...

At a time that I was very stressed due to my debts did not know what to do, phoned step change they helped and gave me reassurance and we set up a plan for my debts, they did all the work for me and the plan has worked well, being able to share my worries helped me so much can not thank them enough Reviewed on: 26th May 2025

Going down the right path.

A financial nightmare many years ago resulted in us calling Step Change. From the beginning they put our minds at rest that they could help us. A long journey began to clear our debts but throughout the many years they provided excellent service. Reviewed on: 26th May 2025

They really supported us when we needed help

They really supported us when we needed help to get things under control Reviewed on: 26th May 2025

Lifesavers

All excellent. All communications with stepchange are always positive. Pity i didnt get in touch sooner. Reviewed on: 26th May 2025

Stepchange helped me when I was very worried about m...

Stepchange helped me when I was very worried about money. Reviewed on: 26th May 2025

Great customer service, listened and came up with a...

Great customer service, listened and came up with a plan that worked for me. Reviewed on: 26th May 2025

They have helped me get my life in order.

They have helped me get my life in order. Planning my expenditure and dealing with my creditors. Reviewed on: 26th May 2025

Finding StepChange has stopped all my worrying & im...

Finding StepChange has stopped all my worrying & im less stressed. It’s been so easy to set up on line. My friend doesn’t like the internet so she read my paperwork & you can also have paperwork posted to you. It’s great Reviewed on: 26th May 2025

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