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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16808 reviews)

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4.95

Based on 16,808 reviews, last reviewed 18th May 2026

100650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My experience has being great and helpful My experience has being great and helpful Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16808)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

StepChange, changed my situation.

StepChange, like it's word helped changed my situation. Their support brought calmness in the times of adversities- constant calls from creditors, letters and emails made it very difficult for me to have a good night sleep. However, once StepChange came on board my creditors were sorted, no more phone calls letters or emails from them. The staff members were so great, calm and supportive in a non-judgemental way. Reviewed on: 26th May 2025

The service is free!

The service is free! Customer service is excellent from start to finish. I am now debt free, it was a process but I got there and paying what was affordable. I couldn't recommend enough, what a relief when things get sorted and I could breathe again. Honestly, the customer service workers were kind and compassionate and none judgmental Reviewed on: 26th May 2025

Don't despair, contact Step Change!

I was in the depths of despair before I contacted Step Change. Within days my life changed. A great burden was lifted off my shoulders, my depression went and I was able to live my life more or less normally. Reviewed on: 26th May 2025

Relief and help

I suddenly lost my job, and the bills and accounts did not go away. If I paid all my monthly bills there was no money, literally no money, for food. Step Change gave me clarity. A breathing space. Time to regularise and confront my issues,. Pay my debts. No hassle. No pressure. Reality. Brilliant. Reviewed on: 26th May 2025

I am more then happy with the help I got from Stepch...

I am more then happy with the help I got from Stepchange. Brilliant services Reviewed on: 26th May 2025

Sign of relief at last.

I called step change after I overwhelmed with my debts through recommendation from online. They were very supportive and professional in helping with my debts It is easy if you know how to use their online budget if not you can call them and a friendly tram will help to complete it. I am grateful to them Reviewed on: 26th May 2025

Everyone at the end of the phones are very helpful a...

Everyone at the end of the phones are very helpful and understanding and reliefs alot of the stress when u get into debt knowing there is help out their Reviewed on: 26th May 2025

Kind and helpful people.

Kind and helpful people. Great customer service and easy to use Reviewed on: 26th May 2025

Easy to set up.

Easy to set up. You can adjust how much you pay throughout if you have unexpected bills starting. Highly recommend. Reviewed on: 26th May 2025

Very easy to check my account.

Very easy to check my account. Keeps me up-to-date with how my account is progressing. Reviewed on: 26th May 2025

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