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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was haverly in debt it was causing me sleepless ni...

I was haverly in debt it was causing me sleepless nights o was told by a fried to contact step change and im so glad I did son friendly and helpful cannabis t thank them enough Reviewed on: 6th May 2026

After a relationship breakdown I was in a scary plac...

After a relationship breakdown I was in a scary place with my debt trying to keep up with payments and I found step change online. I was able to deal with everything online with clear step by step advice and set up a realistic monthly payment which can be adjusted as you go. I’m a third way through my plan and I can’t believe I’ve nearly paid of my debts. Please if you are reading this and are in the same position, don’t hesitate to use step change! I wish I had have sought help earlier. Reviewed on: 6th May 2026

Brilliant, non judgemental help from the start.

Brilliant, non judgemental help from the start. Helped me put a debt management plan in place to ease my payments and stress. I've been with Stepchange fora few years now and my debt has halved with easy, affordable payments every month. Yearly reviews help you to update your plan and payments. Reviewed on: 6th May 2026

Great help

It was easy with great communication which changed my life. Reviewed on: 6th May 2026

Fantastic service and support

I was suddenly out of work for longer than expected, and I could not afford to pay my creditor's. The financial adviser at Maggie’s told me to contact Step Change. The advice and service have been excellent. Within a week I had a plan up.and running. I cannot speak highly enough of the team. Reviewed on: 6th May 2026

Helped me so much when I was overwhelmed with my debts.

Helped me so much when I was overwhelmed with my debts. Everything was quick and easy to sort out. Website is easy to use and you xan view your progress anytime. Reviewed on: 6th May 2026

They are very understanding , excellent in customer...

They are very understanding , excellent in customer service . They are very knowledgeable in their business so they will make sure that you get the best possible service possible from them. Glad my friend told me about them. Reviewed on: 6th May 2026

Very good experience, peace of mind , trusted company.

Very good experience, peace of mind , trusted company. Thank you Step Change. Reviewed on: 6th May 2026

Been with stepchange for several years had major iss...

Been with stepchange for several years had major issues before joining them was heavily in debt due to myself and my wife both being made redundant at same time stepchange help us set up a payment plan communicate with our creditors and help us set things in place to try and pay what we owed off bit by bit Reviewed on: 6th May 2026

Very helpful

They helped me so much & love that u can review to see how your doing. Reviewed on: 6th May 2026

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