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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I contacted step change as i had a life changing acc...

I contacted step change as i had a life changing accident and everything financially fell apart due to me being unable to work for what is now to be over 5 years . i was stressed , anxious and felt i had no control over my debts. I contacted step change who were amazing . they were so understanding and helpful and guided me through what i needed to do in order to take back control of my debts with payments to suit my budget. I cant thank them enough and 100% recommend anyone who is struggling financially to contact the wonderful people at step change to help you as they did me . Thank you again to all involved at step change. Reviewed on: 6th May 2026

Very helpful and acted quickly to reduce my outgoings

Very helpful and acted quickly to reduce my outgoings Reviewed on: 6th May 2026

Debt management

Easy to deal with and explain everything in detail helping you to get through difficult times. Reviewed on: 6th May 2026

Easy to do online and very helpful

Easy to do online and very helpful Reviewed on: 6th May 2026

Exceptional customer service.

Exceptional customer service. All advisors treat clients with dignity and compassion. Reviewed on: 6th May 2026

everything was dun good !!!!!!!!!!

everything was dun good !!!!!!!!!!! Reviewed on: 6th May 2026

I'd probably be dead if it wasn't for Step change st...

I'd probably be dead if it wasn't for Step change stepping in and helping me handle my financial mess Reviewed on: 6th May 2026

Life savers

Life savers when I thought there was no help out there. Reviewed on: 6th May 2026

DMP with Stepchange - excellent service and aftercare

Entered a Debt Management Plan via Stepchange after drowning in loans and credit cards. They gave me a way out, and a manageable plan based on my salary, that meant bills were covered, and I also had enough of a buffer left to cover other things. It was quick, easy, the people were really friendly and supportive. After care has also bee fantastic. I would recommend them for anyone and don't be afraid to approach them, or go via their online registration and budgeting tool. They have taken all the pressure away, and letters from creditors have stopped coming now except annual statements. Reviewed on: 6th May 2026

Lifesaving company.

Saved my life literally, no more constantly waking in the night thinking how can I pay this creditor and that one as not enough money coming in, now step change pay my direct debit straight to creditors no more worrying for me. Reviewed on: 6th May 2026

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