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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was scammed for a large amount of money

I was scammed for a large amount of money and Step change handled all the issues with the loan company's .they made me fell someone was on my side through all the problems i had been left with, Step change guided me through the whole process, amazing charity and staff . Reviewed on: 29th May 2026

I would like to express my sincere gratitude to Step...

I would like to express my sincere gratitude to StepChange for guiding me through my financial difficulties. They organized my processes perfectly and provided top-tier professional mediation. What truly made a difference was their warm and friendly communication throughout the journey. Thank you so much for your outstanding support. Reviewed on: 29th May 2026

My life changed when I had spoken to stepchange they...

My life changed when I had spoken to stepchange they made life more easier and I had loads of advice Reviewed on: 29th May 2026

Stepchange is a great charity...

Stepchange has really helped me by setting up my debt management plan. I’m now confident that my debts are being paid off whilst having enough money to live on. Reviewed on: 29th May 2026

good experience with step change

good experience with step change Reviewed on: 29th May 2026

After losing my job through the pandemic I felt I wa...

After losing my job through the pandemic I felt I was the only one who was in deep financial trouble. Speaking to step change and just listening to my problems and I must say my god they were very understanding and made me realise I’m not the only one out there. Came up with a plan which I could afford and they would deal with the creditors which took a huge pressure from myself. Step change were and are a saviour and thank their kindness and support given through a situation I thought I’d ever have to go through at my age. Reviewed on: 29th May 2026

I can see a future again

I was in a desperate situation and then learnt about Step Change. the shame and desperation has since disappeared. I can see a future now Reviewed on: 29th May 2026

Stability at a time of crisis

They are calm and reassuring even when you are at your whits end. Always there to listen and help Reviewed on: 29th May 2026

I wasn't aware of step change,I did owe olot to cred...

I wasn't aware of step change,I did owe olot to creditors. The hardest part was ringing up and speaking to someone. The staff are very professional and guided me through. Reviewed on: 29th May 2026

The Debt Advice

The staff are very friendly and supportive towards any issues that I had. Made to feel less stressed about debt. Highly recommend the way in which they helped me. Reviewed on: 29th May 2026

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