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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Absolute gems!

Absolute gems! From signing up over three years ago to present day, they have always been there at the end of the phone or email away to offer advice and help and support. Reviewed on: 6th May 2026

Couldn't be happier with their service and customer...

Couldn't be happier with their service and customer care. They have been very helpful when I lost my job due to RA, and helped me restructure my debts so I could keep paying them off. Reviewed on: 6th May 2026

From start to finish StepChange have been outstandin...

From start to finish StepChange have been outstanding in understanding my situation and sorting a payment plan out I only wish I had approached them earlier and it would have stopped all the stress I put myself through Don’t hesitate even if you are nervous like I was it’s just such a relief to have someone understand and help . Highly recommend StepChange . Reviewed on: 6th May 2026

Step Change Is Free, Easy, Informative

Any one in financial difficulty should contact Step Change. It is free, knowledgeable and so easy. They consolidate your debts and give you one payment. On their end they contact your debtors and tell them to contact Step Change in future. If you receive any further letters from then you contact Step Change. I also was told that one debt were sending debt recovery teams to my home and Step Change helped to avoid that happening. As I said it is completely free and easy to do. It takes time to pay off the debts but I’m only paying the debt. Step Change stopped the debt being increased with interest. I would’t go with anyone else. Reviewed on: 6th May 2026

I was sinking in a sea of debt ,...

Before I chose to resolve my debts with Stepchange, I felt like I was sinking in a sea of debt. Also, people seem to have a problem with the word “debt” , it’s almost like you’ve committed a crime. However, it is not like that at all with Stepchange, you’re not single out, you don’t feel stigmatised, you’re just provided the help you need to straighten up your finances. It’s easy to get started , just a click away, it can all be done online. My anxiety has reduced so much around money since being with Stepchange. Reviewed on: 6th May 2026

Supportive, clear and tailored to my situation

StepChange helped me through a very challenging time with professionalism, clarity and genuine care. They explained everything in a way that was easy to understand and worked with me to find a solution that suited my situation. I always felt supported and respected, and I still feel that ongoing support today. It has made a real difference to my confidence and peace of mind. Reviewed on: 6th May 2026

From day one Step Change have been there every step...

From day one Step Change have been there every step of the way. They walked me through all options available to us and we selected one that worked for us. If I have any questions they are always there, either in the end of the phone or by e-mail. Reviewed on: 6th May 2026

Step change sorted everything for me and gave me pea...

Step change sorted everything for me and gave me peace of mind Reviewed on: 6th May 2026

I was at a point where I didn’t think I could get th...

I was at a point where I didn’t think I could get through this, but I have just over a year left. Super helpful, and straightforward. Highly recommend Reviewed on: 6th May 2026

All advisers are polite and deal your problems effec...

All advisers are polite and deal your problems effectively Reviewed on: 6th May 2026

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