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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Exceptional customer service.

Exceptional customer service. All advisors treat clients with dignity and compassion. Reviewed on: 6th May 2026

everything was dun good !!!!!!!!!!

everything was dun good !!!!!!!!!!! Reviewed on: 6th May 2026

I'd probably be dead if it wasn't for Step change st...

I'd probably be dead if it wasn't for Step change stepping in and helping me handle my financial mess Reviewed on: 6th May 2026

Life savers

Life savers when I thought there was no help out there. Reviewed on: 6th May 2026

DMP with Stepchange - excellent service and aftercare

Entered a Debt Management Plan via Stepchange after drowning in loans and credit cards. They gave me a way out, and a manageable plan based on my salary, that meant bills were covered, and I also had enough of a buffer left to cover other things. It was quick, easy, the people were really friendly and supportive. After care has also bee fantastic. I would recommend them for anyone and don't be afraid to approach them, or go via their online registration and budgeting tool. They have taken all the pressure away, and letters from creditors have stopped coming now except annual statements. Reviewed on: 6th May 2026

Lifesaving company.

Saved my life literally, no more constantly waking in the night thinking how can I pay this creditor and that one as not enough money coming in, now step change pay my direct debit straight to creditors no more worrying for me. Reviewed on: 6th May 2026

Absolute gems!

Absolute gems! From signing up over three years ago to present day, they have always been there at the end of the phone or email away to offer advice and help and support. Reviewed on: 6th May 2026

Couldn't be happier with their service and customer...

Couldn't be happier with their service and customer care. They have been very helpful when I lost my job due to RA, and helped me restructure my debts so I could keep paying them off. Reviewed on: 6th May 2026

From start to finish StepChange have been outstandin...

From start to finish StepChange have been outstanding in understanding my situation and sorting a payment plan out I only wish I had approached them earlier and it would have stopped all the stress I put myself through Don’t hesitate even if you are nervous like I was it’s just such a relief to have someone understand and help . Highly recommend StepChange . Reviewed on: 6th May 2026

Step Change Is Free, Easy, Informative

Any one in financial difficulty should contact Step Change. It is free, knowledgeable and so easy. They consolidate your debts and give you one payment. On their end they contact your debtors and tell them to contact Step Change in future. If you receive any further letters from then you contact Step Change. I also was told that one debt were sending debt recovery teams to my home and Step Change helped to avoid that happening. As I said it is completely free and easy to do. It takes time to pay off the debts but I’m only paying the debt. Step Change stopped the debt being increased with interest. I would’t go with anyone else. Reviewed on: 6th May 2026

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