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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Bad with money .

I was in mess with money and Stepchange helped me to be on to top money Reviewed on: 23rd May 2025

Thanks for everything

I've gone from being desperate to comfortable thanks to the stability of my monthly payments I am looking forward to being deat free in another 12months or more Reviewed on: 23rd May 2025

Fantastic service

Really helped me during a difficult period Reviewed on: 23rd May 2025

Quick and easy and very competent, knowledgeable and...

Quick and easy and very competent, knowledgeable and professional in my experience. Reviewed on: 23rd May 2025

Saved me so much heartache

My world was falling apart I couldn't sleep because of the worry of how I was going to pay all my debts, StepChange helped me sort out creditors and a payment plan my life is so much easier thank you StepChange. Reviewed on: 23rd May 2025

4 years plus in to the arrangments and no issues !

4 years plus in to the arrangments and no issues ! Reviewed on: 23rd May 2025

Reassuring at a very difficult time in life.

Reassuring at a very difficult time in life. Unsure if there is any real alternative of how StepChanged helped me. Reviewed on: 23rd May 2025

Without step change I would have probably lost my house

Without step change I would have probably lost my house Reviewed on: 23rd May 2025

Stepchange saved me

Stepchange saved me from some very lost dark days I was having and they helped to take away a very heavy cloud. Best call I ever made was to just ring them and discuss my large debts. Reviewed on: 23rd May 2025

Help me out of a real jam.

Help me out of a real jam. I didn’t think I’ve ever been able to get debt free and I had approximately 50 K worth of debt. I now have 12 months left and I am totally debt free apart from my mortgage. Not a bad place to be I’m probably the best place I’ve been financially in all my life. Reviewed on: 23rd May 2025

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