Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Think support, Think Step change!

Very helpful across the board! I think what stood out most for me was the way they communicated with their sister company Business Debt line who were also brilliant communicators. Would not hesitate to recommend them to anyone in need. Reviewed on: 6th May 2026

Smooth process,I was worried that it would drag but...

Smooth process,I was worried that it would drag but thankfully it went smoothly Reviewed on: 6th May 2026

A supportive company, at a difficult point in my life.

At a very difficult time in my life, the people at StepChnage really helped my and continue to support me. Reviewed on: 6th May 2026

They take the weight off your shoulders

Very helpful service. Polite and caring staff. Reviewed on: 6th May 2026

Step change listen to you

They have helped me alot and sometimes you are stugging to pay they are there to listen and it means alot Reviewed on: 6th May 2026

A life saver.

A life saver. So nice to deal with. Non Judgmental and came up with thye best solution for my needs Reviewed on: 6th May 2026

Great experience always helping hand

Great experience always helping hand Reviewed on: 6th May 2026

Brilliant, understanding and there for you.

From the initial call to the maintenance of my plan, StepChange are outstanding. Kind, calm and understanding - just what you need when you're trying to sort yourself out and may feel really embarrassed. The service not costing is an added bonus as some companies charge a fee to help you which takes money from what you can afford therefore lengthening the plan. It's vital to keep the plan up to date and if you're struggling then be truthful. The hassle from creditors stopped, the relief and safety knowing that everything is taken care of and done properly. Brilliant! Reviewed on: 6th May 2026

Outstanding support, prompt, efficient responses, ex...

Outstanding support, prompt, efficient responses, excellent! Sincere thanks. Reviewed on: 6th May 2026

Fantastic advice

I honestly don't know whether I would be without stepchange, they have been so helpful and made my situation a whole lot easier Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub