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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolutely brilliant service, compassionate and unde...

Absolutely brilliant service, compassionate and understanding advice and help through very difficult times during and after the COVID financial meltdown. Reviewed on: 6th May 2026

Step Change took me from Darkness to light and hope....

I came to Step Change as I had money debt problems that caused me to have suicidal thoughts as I was in a real dark place, since I contacted Step Change they were very kind caring and supportive, taking me into a lighter atmosphere sigh hope that there was a way out of my situation. Reviewed on: 6th May 2026

Help is at hand

When I first contacted Step Change I was feeling overwhelmed and extremely anxious. They talked through all of my options and offered reassurance. Step Change were great in helping to work out a budget and an affordable repayment plan. Reviewed on: 6th May 2026

Very helpful and knowledgeable.

Very helpful and knowledgeable. Approachable on phone and on emails. Easily to speak with them. Highly recommendable as didn’t regret turning to them. They easily makes everything smooth. Excelente! Reviewed on: 6th May 2026

Helpful & Understanding!

Stepchange have been very helpful, are understanding of your personal circumstances and work with you on your budget to suit you. There is no pressure with Stepchange just very useful, helpful advice and very supportive no matter how long it takes. Thank you StepChange. Reviewed on: 6th May 2026

Feels like a weight is taken off your shoulders, e...

Feels like a weight is taken off your shoulders, excellent non-judgemental advice and assistance. Reviewed on: 6th May 2026

StepChange has took all the stress away and sleeples...

StepChange has took all the stress away and sleepless nights due to worrying over debt Reviewed on: 6th May 2026

We found step change very helpful.

We found step change very helpful. This gave us comfort that our debts are now being paid in one payment rather than lots of small bills. Reviewed on: 6th May 2026

Step change made it easy to talk about my debt and a...

Step change made it easy to talk about my debt and affordable monthly payments means it is less of a worry Reviewed on: 6th May 2026

I came to step change in a lot of debt and afraid of...

I came to step change in a lot of debt and afraid of my shadow and bailiffs. The compassion, service and advice I received was nothing short of outstanding. They truly understood my situation and genuinely wanted to help me resolve my debts. I have nothing but praise for them and the services they provide. They have so much experience, empathy and a real human touch. I cannot recommend them high enough. Reviewed on: 6th May 2026

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