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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16823 reviews)

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4.95

Based on 16,823 reviews, last reviewed 19th May 2026

101350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Reassuring to have this service available.

Reassuring to have this service available. Helped us deal with our money issues in a positive and affordable way. Reviewed on: 25th May 2025

Stepchange are great was in a right mess with bills...

Stepchange are great was in a right mess with bills and no money seemingly to pay them, rang stepchange and it was the best thing I ever did, they have taken the stress and worry off me with a easy affordable monthly payment that is way better than what I was paying out Reviewed on: 25th May 2025

Thankyou!!

It took some time due to the IVA team but otherwise they were brilliant and never faltered always polite friendly helpful understanding and positive with the outcome Reviewed on: 25th May 2025

From a feeling of deep despair to satisfaction

COVID sunk our finances into a deep hole of despair- the kind and helpful personal assistance from Stepchange assistants helped us work out a budget and presented us with a plan of action. Not only did this help us with peace of mind but for the first time in a long time we felt back in control. Over time there were considerate and helpful articles sent via email to help us with adjustments to our thinking and thus our spending habits. What seemed like an insurmountable task has now became a source of satisfaction as we watch the numbers slowly ebbing away. Reviewed on: 25th May 2025

Helped and understood what help I needed

Helped and understood what help I needed Reviewed on: 25th May 2025

Very supportive

Step Change had helped me during a very difficult financial situation, their support took lot of stress from my life allow me to to focus on my family and career Reviewed on: 25th May 2025

Financial emotions

I had reached a very low point when trying to deal with my financial situation. Having spoken to StepChange staff the outlook is much brighter and there’s a light at the end of the tunnel Reviewed on: 25th May 2025

Non judgemental and supportive from the start.

Non judgemental and supportive from the start. Reviewed on: 25th May 2025

From £40k debts to zero

StepChange helped me go from debts in excess of £40k to a present with zero debts. They were supportive throughout the journey, answering any questions I had. Yes, it took a number of years, but without their help I would still be drowning in ever increasing debt. I would highly recommend StepChange. Reviewed on: 25th May 2025

StepChange changed my life because I felt overwhelmed.

StepChange changed my life because I felt overwhelmed. The staff are very friendly and supportive, I now sleep much better. The fact that they are a free service is amazing, I would always recommend them to family & friends. I will always be totally grateful to them thanks. Reviewed on: 25th May 2025

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