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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Helpful & Understanding!

Stepchange have been very helpful, are understanding of your personal circumstances and work with you on your budget to suit you. There is no pressure with Stepchange just very useful, helpful advice and very supportive no matter how long it takes. Thank you StepChange. Reviewed on: 6th May 2026

Feels like a weight is taken off your shoulders, e...

Feels like a weight is taken off your shoulders, excellent non-judgemental advice and assistance. Reviewed on: 6th May 2026

StepChange has took all the stress away and sleeples...

StepChange has took all the stress away and sleepless nights due to worrying over debt Reviewed on: 6th May 2026

We found step change very helpful.

We found step change very helpful. This gave us comfort that our debts are now being paid in one payment rather than lots of small bills. Reviewed on: 6th May 2026

Step change made it easy to talk about my debt and a...

Step change made it easy to talk about my debt and affordable monthly payments means it is less of a worry Reviewed on: 6th May 2026

I came to step change in a lot of debt and afraid of...

I came to step change in a lot of debt and afraid of my shadow and bailiffs. The compassion, service and advice I received was nothing short of outstanding. They truly understood my situation and genuinely wanted to help me resolve my debts. I have nothing but praise for them and the services they provide. They have so much experience, empathy and a real human touch. I cannot recommend them high enough. Reviewed on: 6th May 2026

StepChange help just when you need it

Following a scam whereby I thought I was lending a large sum of money to charity I found myself owing money to banks and credit card companies. At age 81 I had never been in debt before and found the situation very stressful. Stepchange has been very professional in helping me determine the monthly repayment amount and in liaising with my creditors. StC have been very kind and have never made me feel bad about my debt. I do not know how I could have managed without them. I am now debt free! Reviewed on: 6th May 2026

They have helped me immensely with my debt.

They have helped me immensely with my debt. Been with them for about 5 years chipping away at it. They are patient and understanding. Explain all the things what you can do. Helped with decisions but left decisions down to yourself. Reviewed on: 6th May 2026

I was living hand to mouth and was so depressed s...

I was living hand to mouth and was so depressed stepchange changed my life. I have a totally different mindset now and manage my money much better. I would say to anyone reach out to stepchange there no shame in asking for help. It has been a game changing for me. Reviewed on: 6th May 2026

Getting back on track

When I first turned to Stepchange I was talked through the process and everything was explained and gave me piece of mind to get my finances back on track highly recommended Reviewed on: 6th May 2026

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