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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

In trouble, StepChange throw you a ladder!!

From a twisted up mess of debt when I lost my job and my pride always been stubbornly independent but now I needed help and I found Step Change who literally took the heavy burden of fear off of my back and saved my life with their friendly non judgmental assistance. It’s a big scary place to be in at the low point but turn to Step Change and turn your life around with their help! Reviewed on: 6th May 2026

Friendly efficient service with no judgement I was e...

Friendly efficient service with no judgement I was embarrassed about the situation I had got myself in and everyone I spoke was friendly and helpful a lot was do online so this helped a lot as well Reviewed on: 6th May 2026

Very helpful right from the start.

Very helpful right from the start. Massively turned my sleepless nights worrying into peaceful ones. Couldnt be where i am now without their help. Nearly finished my manageable debt plan and couldnt recommend enough. Reviewed on: 6th May 2026

I have had the best advice for my financial situation.

I have had the best advice for my financial situation. They have helped me every step of the way. They never judged me for getting into debt. They have the best advice but also you can manage your account online, so it easy. Reviewed on: 6th May 2026

Helpful and informative

Helpful and informative good advice and very patient explanation were provided and advice given Reviewed on: 6th May 2026

Im having money troubles and StepChange are taking t...

Im having money troubles and StepChange are taking the work for me and always there to help Reviewed on: 6th May 2026

They have made me feel more comfortable and relaxed...

They have made me feel more comfortable and relaxed with my money, I no longer stress Reviewed on: 6th May 2026

Very easy to deal with if there's any problems.

Very easy to deal with if there's any problems. Customer service is really helpful. Reviewed on: 6th May 2026

Staff is always happy to help and offer support.

Staff is always happy to help and offer support. Reviewed on: 6th May 2026

They saved my life.

They saved my life. It's as simple as that! Reviewed on: 6th May 2026

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