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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange are a lifesaver

Stepchange are a lifesaver, I was so stressed and worrying about money until they helped me. No more sleepless nights. Reviewed on: 6th May 2026

Mr Jenkins

Everytime I phoned they were good as gold Reviewed on: 6th May 2026

I turned to Stepchange from another Debt Ma...

I turned to Stepchange as I waa with another Debt Management company who were charging me £50 pr month for their administration cost.. Since being with Stepchange since 2009, they have helped me tremendously guiding me and helped me in facing my debt in a honest way.. I now have just over£1,000 from a £30,000 debt and was advised I will be debt free by the end of 2026. Reviewed on: 6th May 2026

I cannot recommend Stepchange enough!

Stepchange have been amazing from the very beginning, from talking me through my options to arranging my debt management plan. Every advisor I have dealt with has been friendly and approachable. Reviewed on: 6th May 2026

We got into debt when my business was struggling ste...

We got into debt when my business was struggling step change sorted everything out from start to finish and now we are debt free Reviewed on: 6th May 2026

Peace of mind

Tbh these people have given me peace of mind. Through illness I have not been able to hold a job down. I approached Stepchsnge to help me sort things out that were really not in my control anymore Reviewed on: 6th May 2026

very helpful in a stressful time

very helpful in a stressful time Reviewed on: 6th May 2026

They really changed our lives clearing all our debts...

They really changed our lives clearing all our debts as of this monthgreat to work with. Reviewed on: 6th May 2026

Peace of mind knowing payments are being paid to my...

Peace of mind knowing payments are being paid to my creditors and no hassle from them .Thanks to step change not judging me when I made the call for help very polite and understanding Reviewed on: 6th May 2026

Good Staff

Just friendly staff. Always there to help and give good advice Reviewed on: 6th May 2026

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