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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16823 reviews)

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4.95

Based on 16,823 reviews, last reviewed 19th May 2026

101350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Helpful mostly

Most agents are kind and courteous. And most are helpful Reviewed on: 24th May 2025

Excellent service helped me sort my debts and gave a...

Excellent service helped me sort my debts and gave advice every step of the way . Understanding, non judgmental was a me to get on with my life knowing I had my debt sorted through step change. Reviewed on: 24th May 2025

After contacting stepchange peace of mind

After contacting stepchange and speaker to an adviser a budget that suited my circumstances was sorted I finally had peace of mind .they supported me all the way . Reviewed on: 24th May 2025

They provided a great service and relieved a lot of...

They provided a great service and relieved a lot of stress! Reviewed on: 24th May 2025

Step change customer service are polite, helpful, fr...

Step change customer service are polite, helpful, friendly and efficient. Reviewed on: 24th May 2025

Excellent A** Service

Excellent. I received all the help needed to sort my bills out. Customer service were polite and took the time to listen and help. Reviewed on: 24th May 2025

StepChange helped me organise my debts each month I...

StepChange helped me organise my debts each month I can see how much I actually owe , and I’m very grateful to them for helping to get debt free , I’m half way their now . Reviewed on: 24th May 2025

I like that you helped me thorough difficult times a...

I like that you helped me thorough difficult times annd make me understand what i did wrong. It made my life a lot easier and helped me to go through this difficult time of my life and now i can look more helpful into the future. Reviewed on: 24th May 2025

Brilliant charity .

Extremely kind , helpful advisors , non judgmental and reassuring. Reviewed on: 24th May 2025

Light at the end of the tunnel!

I couldn’t escape paying the minimum payments on cards & credit accounts & never clearing any of my debts. It was getting to the point where I was struggling to even pay that. I was constantly worried about making payments & it was overwhelming. In desperation, after seeing Martin Lewis mention Stepchange I nervously contacted them. I shouldn’t have worried because the person, I spoke to was kind, passed no judgement but listened & suggested a DMP was the way forward. After completing a budget form & working out what I could repay they contacted my creditors to halt interest & work out a plan with them. I’d never have cleared any of these debts on my own. I’m eternally grateful that now my debts are virtually cleared & I can see a debt free future ahead. Reviewed on: 24th May 2025

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