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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

They really changed our lives clearing all our debts...

They really changed our lives clearing all our debts as of this monthgreat to work with. Reviewed on: 6th May 2026

Peace of mind knowing payments are being paid to my...

Peace of mind knowing payments are being paid to my creditors and no hassle from them .Thanks to step change not judging me when I made the call for help very polite and understanding Reviewed on: 6th May 2026

Good Staff

Just friendly staff. Always there to help and give good advice Reviewed on: 6th May 2026

Stepchange actually turned my life around,they deal...

Stepchange actually turned my life around,they deal with all of your creditors and work out a payment plan that's perfect for you and there is no charge for doing it!! Reviewed on: 6th May 2026

I was, i felt in a real dire situation contacted ste...

I was, i felt in a real dire situation contacted step change and they took all my stress away negotiated with my creditors and arranged an affordable repayment plan also a good settlement figure. Reviewed on: 6th May 2026

Stepchange are so helpful.

Stepchange are so helpful. All your money worries are lifted by the help of stepchange. No judging just empathy. Reviewed on: 6th May 2026

Great weight of my mind no more letters or phone cal...

Great weight of my mind no more letters or phone calls from creditors light at end of tunnel Reviewed on: 6th May 2026

I was struggling so much.

I was struggling so much. I was in £7000 if debt. Next year I will be debt free and its all down to the help of stepchange, organising my debts into one payment. Liaising with the debtors. They took all the stress away. No more worry that letters are coming or phone falls. Reviewed on: 6th May 2026

Found a way forward after many years of anxiety

I got into a lot of debt looking after a sick family member, StepChange helped me restructure the debt and keep my creditors at bay! I'm paying it off as best I can, and my mental health has improved. I would highly recommend their service to anyone that requires help with existing debt Reviewed on: 6th May 2026

I was in a lot of debt but stephanotis now manage it...

I was in a lot of debt but stephanotis now manage it all for me affordabley Reviewed on: 6th May 2026

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