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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Getting my life back.

Previously I was dreading phone calls, letters, and texts, StepChange gave me my life back Reviewed on: 6th May 2026

Stepchange helped me turn my life around.

Stepchange helped me turn my life around. It was literally a life saver. I went from not even opening post that might be a bill to tackling my debts head on. It’s taken a few years but watching how much I owe come down from nearly £50k to being a few months away from debt free is THE BEST feeling in the world. I would tell anyone in debt to get in touch with Stepchange straight away. Reviewed on: 6th May 2026

I had personal circumstances split with partner ect...

I had personal circumstances split with partner ect found myself overpowered by debt i rang step change and the helped me a lot Reviewed on: 6th May 2026

Debt without Stress

I was very stressed about my financial commitments and the Step Change counsellor talked me through all aspects and gave me good solid advice which had made me a lot less stressed. I am kept up to date with regular statements and if I have any questions there is always someone at the end of the phone for me to talk to. Reviewed on: 6th May 2026

Brilliant from the outset.

Brilliant from the outset. Calm and supportive staff take you through what to expect at each stage of your journey. Reviewed on: 6th May 2026

Making You Know Things Will be OK

Really supportive and kind people at the end of the phone. Giving knowledgable and honest advice that made life feel manageable again! Reviewed on: 6th May 2026

Stepchange are a lifesaver

Stepchange are a lifesaver, I was so stressed and worrying about money until they helped me. No more sleepless nights. Reviewed on: 6th May 2026

Mr Jenkins

Everytime I phoned they were good as gold Reviewed on: 6th May 2026

I turned to Stepchange from another Debt Ma...

I turned to Stepchange as I waa with another Debt Management company who were charging me £50 pr month for their administration cost.. Since being with Stepchange since 2009, they have helped me tremendously guiding me and helped me in facing my debt in a honest way.. I now have just over£1,000 from a £30,000 debt and was advised I will be debt free by the end of 2026. Reviewed on: 6th May 2026

I cannot recommend Stepchange enough!

Stepchange have been amazing from the very beginning, from talking me through my options to arranging my debt management plan. Every advisor I have dealt with has been friendly and approachable. Reviewed on: 6th May 2026

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