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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Always helpful - been with them for a few years now...

Always helpful - been with them for a few years now and have been a life changer. So helpful and understanding when doing reviews Reviewed on: 6th May 2026

Struggling with my debt

Approached Step Change as I was struggling with my bills etc. I initially approached my creditors asking for help. They all advised to approach Step Change and it's been the best but if advise I've followed in the last 5 years. Everyone I've spoken to within the company have been very polite, helpful and friendly. They listened and then offered advise regarding my debts. They explained the options I had and then answered all my questions. Once I decided how I wanted to approach my debt they again clarified my options and made sure I had an understanding of everything. Any issues I've had during my plan they've been on hand to answer any further questions I had. Can't thank them enough as I approach the end of my plan. If struggling to pay your bills for whatever reason give them a call and they advise your best options. Reviewed on: 6th May 2026

I was treated with empathy and respect and cannot re...

I was treated with empathy and respect and cannot recommend highly enough. They were a lifeline when I was at my lowest. Reviewed on: 6th May 2026

In debt? Contact StepChange.

Since I can remember I wouldn’t think twice about getting a credit card or opening a store card. I would buy things on a buy now pay later agreement thinking everything would be alright. I’ll pay for it ‘another time’. I honestly didn’t appreciate money & would take it for granted. I slowly got myself into a complete financial mess that I couldn’t get myself out of. My house phone would constantly ring, my mobile phone would ring at all hours & I was receiving letters from the people I owed money to on a daily basis. This was seriously affecting my mental health, to the point I thought about ‘other ways out’. Three years ago I decided to face the matter head on; instead of turning my back & hoping it would all disappear. I googled ‘help with debt UK’ - this is the moment I got in contact with StepChange and that weight I felt on my shoulders for years on end has been lifted ever since. Fast forward three years & I now have one payment left of my debt management plan with StepChange, meaning I will be debt free for the first time since high school. I rarely leave reviews for a company or anything really but I wanted to share my experience on here because is truly has been life changing. Thank you to the staff at StepChange for being there for me when I really needed you, your customer service was invaluable & I appreciate everything you’ve done for me over the past three years. I seriously couldn’t have done this without you. If this review helps just one person who is drowning in debt then I’ll be happy. Reviewed on: 6th May 2026

Wish i found Stepchange Sooner

Honestly couldnt recommend this company enough, its made me stop worrying about can i afford to live to i can actually live and enjoy myself again, i dont have to worry about the hassle of money and worrying about people coming to my door demanding payments i couldnt fault this company enough Reviewed on: 6th May 2026

If I was a rich man

All the staff have been really friendly and positive. They have replied to my emails almost straight away. I am now able to have a life where as before I was working more hours than God sent and not even covering my bills. Reviewed on: 6th May 2026

I will recommend stepchange to people in debt becaus...

I will recommend stepchange to people in debt because they are very helpful and excellent job they are you doing Reviewed on: 6th May 2026

Excellant service and understanding by staff in help...

Excellant service and understanding by staff in helping customers. Would highly recommend to anyone with require financial help. Reviewed on: 6th May 2026

I see it very helpful and reliable

I see it very helpful and reliable Reviewed on: 6th May 2026

Really understanding, very professional

Really understanding, very professional Reviewed on: 6th May 2026

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