Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

They helped me out at my most difficult times

They helped me out at my most difficult times Reviewed on: 6th May 2026

Unbelievable stress free experience

Unbelievable stress free experience Reviewed on: 6th May 2026

Im convinced this company have kept me on this planet.

Im convinced this company have kept me on this planet. I was drowing in debt and could not see any wait out. This company was recommended to me by a friend and they helped me get control of my finance and get my life back...I owe so much more than a review Reviewed on: 6th May 2026

Step change took care of me.

I was panicking badly about my unmanageable mountain of debts, before I contacted StepChange who took all the stress out of me without judgement or fear. It's a free service from this very helpful and worthwhile charity. I dred to think where I would be without Step change. They managed all my debts and keep me advised monthly on a statement. I can now pay what I can afford off my debts and there is no interest to battle against. Thank you Step change. You're a life saver. Reviewed on: 6th May 2026

Stepchange took all of my stress away in one phone c...

Stepchange took all of my stress away in one phone call. Fantastic service. If you've got money worries, these are the guys to call. I'm living a stree free life again, with my debt reducing monthly. A Fantastic and free service. I am so grateful they are there for people. Reviewed on: 6th May 2026

Excellent

Been with step change for a number of years . Can’t fault them helpful and supportive Reviewed on: 6th May 2026

Step change changed my life I was hiding away from m...

Step change changed my life I was hiding away from my debts as I have dyscalculia my sister told me about sc & they were absolutely amazing so calm & patient took a massive weight off my shoulders. Reviewed on: 6th May 2026

Very friendly and helpful.

Very friendly and helpful. Would highly recommend Reviewed on: 6th May 2026

Fantastic service

Fantastic service when I didn't think anyone was bothered from the first call all the way through. Brilliant Reviewed on: 6th May 2026

Accurate and professional advice

Accurate and professional advice Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.92 from 13 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub