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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Accurate and professional advice

Accurate and professional advice Reviewed on: 6th May 2026

Reviewing

Always very professional and always very helpfu Reviewed on: 6th May 2026

Life saving step

Sadly I've used step change twice and am with them now. I say sadly in terms of being in debt but not because of step change themselves. If your facing sleepless nights and worried about your ever increasing debt then do not hesitate to contact Step Change. The service is actually life saving as I considered some dark options before contacting them. I now have a monthly payment and more importantly, an end date for my debts. They go through all your income and expenditure with you and come to a set amount to be paid. The constant chasing by creditors has stopped and that's a huge relief. Without their help you will just be going round in circles. Best step you can take is to contact them. Reviewed on: 6th May 2026

Fantastic charity - so helpful and stress relieving

Stepchange were able to make an extremely stressful and upsetting situation significantly more manageable. We had got into a position where were were no longer able to manage our debt and were struggling to see a way out. Stepchange managed the whole process with kindness and no judgement. They spoke to our creditors on our behalf and (aside from a couple of nasty ones) they have all been extremely open to the new payment plan. I honestly don't know what we would have done if we hadn't gone to StepChange. Reviewed on: 6th May 2026

Always very helpful, except recently when I queried...

Always very helpful, except recently when I queried one account and was told to contact the company myself? Not good for me when it makes my anxiety worse Reviewed on: 6th May 2026

Made a very difficult time an awful lot easier.

Made a very difficult time an awful lot easier. Not where I anticipated being but am extremely grateful to stepchange Reviewed on: 6th May 2026

Stepchange have been amazing from the very first step!

Stepchange have been amazing from the very first step! Reviewed on: 6th May 2026

Been using Stepchange for a few years now and they a...

Been using Stepchange for a few years now and they are helping me pay back what I owe. It’s a long road but they have been very good at arranging my finances and helping me along the way Reviewed on: 6th May 2026

Their just good people

Really understanding, knowledgable and focussed on getting a solution that helped me. There just good people Reviewed on: 6th May 2026

Helped me out when I was struggling.

Helped me out when I was struggling. Made the process easy and made you feel like you wasn’t a failure for your situation . Reviewed on: 6th May 2026

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