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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I trust StepChange totally.

I trust StepChange totally. I was in freefall with mounting debts and it was all I thought about, leaving me stressed, dizzy and not knowing what to do. I called StepChange and the advisor I spoke to made me feel comfortable enough to tell my story. Instead of being embarrassing the process was cathartic. After going through my household budget we were able to come up with a payment plan (a Debt Management Plan - DMP) so all my creditors would receive a monthly payment. I cried when the process was complete and had a full night's sleep for the first time in months. I receive a monthly statement and I'm able to review the budget and DMP periodically to ensure I'm managing. If you're struggling then StepChange will help you take control. Reviewed on: 6th May 2026

StepChange has changed my life.

StepChange made my debt problem become, not a big worry that it was. The relief I felt once it was all in the open. No more sleepless nights and the smile came back to my face .The option of the payment I could manage has changed my life. Thank you with all my heart. Reviewed on: 6th May 2026

Saviour from bankruptcy....

StepChange have saved me potentially from losing my home and assets by setting up a debt management plan, when the current cost of living crisis hit. I was unfortunate to have an accident at work, which left me with a spinal injury and unable to continue to be employed. Having to rely on payments from the welfare system, to live and pay for everything, including a mortgage, house maintenance, bills and adaptive equipment to make my home safe for me to live in. I have being able to meet every payment on the Debt Management Plan, with advise and understanding of my situation from StepChange. Reviewed on: 6th May 2026

Contact StepChange if your Struggling

If your struggling with your debts do not hesitate to contact Step Change! I had never ever defaulted on a monthly payment but never less I was struggling only paying the minimum ! taking repayment holidays moving debts from one credit card to another! But I couldnt see how to get myself out this mess! so I finally got in touch with Step Change first online as I felt embarrassed! But Staff at StepChange are wonderful ! They will help you create a budget deal with your creditors! Look it will take time and you will have change your spending habits ! But I am no longer jugging debts ! and feeling anxious! Reviewed on: 6th May 2026

I had multiple debts and StepChange really helped

I had multiple debts and StepChange really helped Reviewed on: 6th May 2026

When your in debt you feel embarrassed and alone.

When your in debt you feel embarrassed and alone. Stepchange no matter which advisor you speak to they are on your side. With no judgement only help and a clear plan Reviewed on: 6th May 2026

Very happy with the way everything was dealt with,ve...

Very happy with the way everything was dealt with,very empathetic about my sad situation,took a lot of pressure of me,quick with responses to emails,very happy thanks Reviewed on: 6th May 2026

Can't thank you enough

Helped us as a family to get through a difficult time. Employees are incredible! Patient, knowledgeable and empathetic. Reviewed on: 6th May 2026

shows a lot of understanding and helped with a solut...

shows a lot of understanding and helped with a solution Reviewed on: 6th May 2026

Getting my pension

Before I got stepchange I didn’t won’t to get my pension asi had not much left now my bills are being paid andihave money to spend Ona good shop each month ty Reviewed on: 6th May 2026

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