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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I was in debt to credit cards and didn’t know where...

I was in debt to credit cards and didn’t know where to turn to Reviewed on: 24th May 2025

Excellent service, professional,and friendly ...

Excellent service, professional, friendly and understanding. Helped turn my life around. Would recommend to anyone struggling with debt. Reviewed on: 24th May 2025

Excellent money management

I was struggling to make ends meet due to debt and was advised by a friend to go to stepChange, they were really helpful and advised me me what to do. Reviewed on: 24th May 2025

Got me back on track, portal is fantastic with month...

Got me back on track, portal is fantastic with monthly statements to show progress. Reviewed on: 24th May 2025

Everything been great using step change to help get...

Everything been great using step change to help get me out of debt. Reviewed on: 24th May 2025

life changer...

Getting in touch with stepchange was a life changer for me,we had money troubles and I didn't know where to turn to,I was scared of losing my home and my family, I contacted stepchange and immediately felt at ease and could breathe again,my anxiety and stress drained from within days,can't thank them enough. Reviewed on: 24th May 2025

There great very helpful willing to help

There great very helpful willing to help Reviewed on: 24th May 2025

Excellent to deal with.

Excellent to deal with. I’m 6 years into my DWP so 4 to go. They answer promptly and their advice is great. Really appreciate all they have done for me. Reviewed on: 24th May 2025

Overall, my dealings with Stepchange have been very...

Overall, my dealings with Stepchange have been very informative and helpful. Reviewed on: 24th May 2025

It helped me to get back on track.

It helped me to get back on track. Reviewed on: 24th May 2025

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