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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Fabulous charity .

Fabulous charity .. have done everything they can to help and in a professional manner Reviewed on: 6th May 2026

Very helpful and understanding

I was recommended StepChange by my bank when I got in to financial difficulties, I found them easy to deal with and they had an easy to complete process and they keep me informed with any changes Reviewed on: 6th May 2026

Top service 100%

Really pleasant and helpful people at step change it takes so much worry off you They are non judgemental and extremely helpful it helps you sleep at night always available for any money worries and absolutely top class service dont ever doubt them Reviewed on: 6th May 2026

So helpful and clear.

So helpful and clear. Felt as last I could get the help I needed. Reviewed on: 6th May 2026

Reliable.

Very reliable and make sure your up to date with payments Reviewed on: 6th May 2026

If it wasn’t for step change I wouldn’t have been ab...

If it wasn’t for step change I wouldn’t have been able to sleep at night. A huge weight has been lifted off m shoulders Reviewed on: 6th May 2026

StepChange Experience

In the most good but they never reply to your email and claim you have missed payments when you haven’t. Reviewed on: 6th May 2026

DMP advise

Excellent service. Very good charity. Reviewed on: 6th May 2026

very understanding and helpful

very understanding and helpful but sometimes long wait times when phoning. They help you with all your options and explain what it means to you and any affect on your credit rating. helps you clear any debits at a affordable rate and how long this will take Reviewed on: 6th May 2026

Not debt free yet but hopeful

Whilst I’m not out of debt yet I feel I have guidance and a plan Reviewed on: 6th May 2026

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