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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

None Judgemental Brilliant Service

Totally no judgement, takes details of all of your debts, works out the best affordable offer according to your income & outgoings. My DMP ends in July 2027. It will have taken 7 years, but I would not have managed it on my own. So glad that I was recommended to contact them. They are a charity and take no fees, every penny goes towards clearing your debts. They negotiate everything on your behalf, the interest gets stopped, and you can gradually see the amount you owe reducing. I feel proud to recommend Step Change to everyone who finds themselves in difficulties. I had occasion to call them recently unfortunately I was told no one was available as they had so many other callers waiting in a queue, my question was resolved by email on this occasion. But do keep trying to get through to speak to them, you won’t regret it. Reviewed on: 6th May 2026

Step change is very helpful and it like giving other...

Step change is very helpful and it like giving other life why because people who are suffering to pay and they can't pay and with help of step change we can have our life easy and stable not worry and we are not thinking to suicide any other like this things Reviewed on: 6th May 2026

Step change has been very helpful to me regarding my...

Step change has been very helpful to me regarding my debt, step change gave me peace of mind and control over my debt, try them for peace of mind you will not regret it. I recommend them. Reviewed on: 6th May 2026

A life saver

It was life saving to get the support when debts were becoming more and more unmanageable and the agencies getting more aggressive. Reviewed on: 6th May 2026

After a dark time in my life, StepChange helped me r...

After a dark time in my life, StepChange helped me rebuild my life. Helping me by taking the financial burden off me so I can focus on other aspects. Reviewed on: 6th May 2026

Stepchange assisted with tailored made finances to g...

Stepchange assisted with tailored made finances to get back my finances issues I was having for past years Reviewed on: 6th May 2026

Using Stepchange have been excellent in every way an...

Using Stepchange have been excellent in every way any questions I need to be answered I just ring up and your staff are brilliant. It’s taken a huge wait of my shoulders and appreciate everything you have done. Reviewed on: 6th May 2026

Amazing.

Step change have been amazing helping us solve our money worries. Reviewed on: 6th May 2026

Turn around

Wtepchange took my anxious days to positive days Reviewed on: 6th May 2026

Without StepChange, I would have had a breakdown.

Without StepChange, I would have had a breakdown. They supported me in contacting the organisations that I owed money to and helped me plan to pay off my considerable debts (following a sudden decrease in income). The end is in sight and I have less than a year left to pay it all off. A massive relief to me and my family. No judgement from staff but lots of good advice. Reviewed on: 6th May 2026

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