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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Made to feel at by your wonderful staff

Made to feel at by your wonderful staff Reviewed on: 6th May 2026

Freindly and Helpful.

Freindly and extremely understanding and helpful service. Explained the process and walked me through everything. Reviewed on: 6th May 2026

I was in a right state before I found Stepchange,.

I was in a right state before I found Stepchange, since then, I am able to sleep at night with no money worries. If you have money troubles, don't hesitate to contact Stepchange, there customer service is fantastic, and so helpful, can't recommend them high enough, just call them. Reviewed on: 6th May 2026

Life changers

Was really struggling with debt and spiralling into depression on the back of it. I didn’t know where to turn. It wouldn’t be an exaggeration to say that this service is a life saver. Reviewed on: 6th May 2026

I have been with Stepchange for a while and they cer...

I have been with Stepchange for a while and they certainly turn i owe this debt to i got it under control now. If I have to describe Stepchange in one word, I would say I quote " amazing ". Reviewed on: 6th May 2026

Stress free

Stress free,easy if you need to speak to someone on the phone.Debts can be added anytime. Reviewed on: 6th May 2026

Professional and clear

I found total commitment in advising and sorting out the problems that I had excellent service throughout the process Reviewed on: 6th May 2026

Excellent Debt Company

I have never had a problem with StepChange. The people are knowledgeable, friendly and think with you. When there is a problem, they step in immediately and solve the problem. Can't say any negatives about StepChange, only positives. Reviewed on: 6th May 2026

Non judgmental, supportive and caring, after many ye...

Non judgmental, supportive and caring, after many years if fear, I am finally seeing the light at the end of the tunnel Reviewed on: 6th May 2026

I HIT ROCK BOTTOM WITH SO MUCH DEBT.

I HIT ROCK BOTTOM WITH SO MUCH DEBT. MY HUSBAND WAS UNAWARE. HE WOULD HAVE BEEN VIOLENT IF HE FOUND OUT. I WAS AT MY WITTS END I DIDNT KNOW WHICH WAY TO TURN. STEPCHANGE HAS BEEN THERE FOR ME. HELPING ME THROUGH ALL MY PROBLEMS. I CANT THANK THEM ENOUGH. Reviewed on: 6th May 2026

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