Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

A well organised company with expert advice .

A well organised company with expert advice ,helped our family with money problems, no more sleepless nights . Reviewed on: 6th May 2026

Great service, my DMP was set quickly and without an...

Great service, my DMP was set quickly and without any extra hassle. I received email reminders whenever my statements is available, plan is up for review. Reviewed on: 6th May 2026

Great support

Stepchange has helped me in what was one of the most stressful things in my life as I was under a lot of pressure form creditors sending letter after letter, a ccj and lots of debt gained when I was in an abusive relationship.I felt beyond lost, I could not sleep, I could not enjoy any moment of my life really and I was really struggling mentally. Nearly everyone I spoke to in SC have been amazing, understanding and for once I felt really listened too. I am now still full of debt, worse credit score than ever but I can sleep again at night and I can enjoy life finally! Reviewed on: 6th May 2026

Really look after me and calmed me during a bad...

Really look after me and calmed me during a bad time Reviewed on: 6th May 2026

Thank you Step Change

Rents and cost of living carried on going up and up and my wage did not. Ended up having to live on a credit card and gradually got in debt. I'm still paying it off now for a few years but it's manageable. There is light at the end of the tunnel and life will change for you. I'm now in a much better position so thank you for helping me when I was in a mess. Reviewed on: 6th May 2026

I have found step change very helpful and nothing is...

I have found step change very helpful and nothing is to much trouble Reviewed on: 6th May 2026

Helped me to fully understand were I was with my...

Helped me to fully understand were I was with my debt Reviewed on: 6th May 2026

I have been well looked after f

I have been well looked after from thee first telephone conversation to the last The help has been brilliant Reviewed on: 6th May 2026

Excellent!

After being in debt for a number of years and not knowing where to turn i called Stepchange for advice. They were incredible, offering empathy and understanding into my situation. Offering me choices so i felt in control and set up a debt management plan that was sustainable and affordable. The pressure of being in debt for so many years was instantly reduced. I felt in control and happy i had made the right decision. I am so proud for getting in touch and havent used a credit card in over a year, this is a massive improvement and positive impact on my life, thankyou step change!! Reviewed on: 6th May 2026

Made my life so much easier

Fast response and very helpful made my life so much easier Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub