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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Above and beyond help 101%

I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with covid, and craziness of life, Thank you so much Stepchange! They are more than 10 out of 10! Talking to the team, they are understanding and treat you like a human being! If you need help, they will do what they can to support you Reviewed on: 20th May 2024

I had accumulated debt over a period of time.

I had accumulated debt over a period of time.my situation was getting more and more stressful to the point where I thought about taking my own life.but I applied to stepchange and after consultations I got my debt down to a manageable amount per month.they really did save my life and I am forever grateful. Reviewed on: 20th May 2024

They take the hassle and worry away from a very stre...

They take the hassle and worry away from a very stressful situation. Reviewed on: 20th May 2024

Without stepchange don't know what my life would be...

Without stepchange don't know what my life would be like now. I'm nowhere near clearing my debt but ita took a weight off my shoulders. Stepchange have been a godsend Reviewed on: 20th May 2024

Excellent. Changed my life!

Stepchange have a fantastic team who have transformed my life. They are all super friendly and professional and will give sound solid advice. They should be proud of the services they offer. Reviewed on: 20th May 2024

Very professional and helpful people.

Very professional and helpful people. Highly recommended for debt. Reviewed on: 20th May 2024

Helped me out when I was in a really bad situation o...

Helped me out when I was in a really bad situation on my debt I am very grateful for the advice and arrangements they made on behalf of me Reviewed on: 20th May 2024

I contacted StepChange when I was in alot of debt an...

I contacted StepChange when I was in alot of debt and they helped my budget and sort things out with my creditors. I'm very greatful for their support and helping me become debit free. Reviewed on: 20th May 2024

Stepchange help me turn my life around can't thank t...

Stepchange help me turn my life around can't thank them enough it was a massive weight lifted of my shoulders Reviewed on: 20th May 2024

Relieve Your Financial and Anxiety Levels

Were very empathetic and relieved my anxiety levels regarding our financial situation. Made the whole debt management process less stressful that originally envisaged. Reviewed on: 20th May 2024

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