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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very helpful, non-judgemental and took a huge weight...

Very helpful, non-judgemental and took a huge weight off my mind! Reviewed on: 28th May 2026

5 year review

I have been on a debt repayment plan now with Step Change for 5 years, consolidating 4 x debts into one easy to manage monthly payment which I can alter myself at anytime should my income fluctuate. Highly recommended, peace of mind, removes stress and empowers you as the payee to take control of your finances. Reviewed on: 28th May 2026

The voice of financial clarity...

After struggling to see how I could manage my finances, I found Stepchange to be the 'voice of calm' during the financial chaos I was struggling with. Reviewed on: 28th May 2026

Financial Relief by Step Change

I had stess taken off me with Step Change providing me with the requisite financial assistance. Its been been a relief to know that at some point I will be debt free. I would like to thank Step Change for offering me a life time. Keep up the great work Reviewed on: 28th May 2026

StepChange have supported me to finally get control...

StepChange have supported me to finally get control on my debts. Reviewed on: 28th May 2026

It’s been very helpful and I will recommend to anyon...

It’s been very helpful and I will recommend to anyone and everyone Reviewed on: 28th May 2026

These people are amazing I have been with them since...

These people are amazing I have been with them since 2022 and the absolute relief they have given me from the moment we approached stepchange has changed our lives everything was managed and sorted for us to manage our finances they are always there at the end of the phone everyone I have had contact with at stepchange have been so kind understanding never judgemental I have had to approach them again recently as our income changed the advise and help was a hundred per cent actions to take that I would not have considered if you need help just get in touch with them like I said they are amazing many thanks to all the people at stepchange your all wonderful. Reviewed on: 28th May 2026

Good service.

Good service. I was able to adjust to a more affordable repayment Reviewed on: 28th May 2026

very supportive

I approached Stepchange in 2021 and found them very helpful in supporting me in setting up arrangements to pay of my debts. Reviewed on: 28th May 2026

Got so out of my depth in debt that I needed help...

Got so out of my depth in debt that I needed help and its an embarrassing thing to admit as a near 60 year old. I contacted StepChange and a weight has been lifted. They understood, listened, and most importantly didn't judge me but offered excellent practical advice. I now pay a manageable amount each month and will be debt free in 4 years. Reviewed on: 28th May 2026

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