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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

I've been with Stepchange for 20 years.

I've been with Stepchange for 20 years. There are an excellent company, peace of mind, when helping with manage my debt. I love to do everything online now, next year our connection will end. The academy through a very difficult time in my life, and provided me with peace of mind. Forgive the pun, "they're absolutely fabulous". Reviewed on: 6th May 2026

I am a part of DPM with StepChange.

I am a part of DPM with StepChange. All steps were easy to understand and smooth. Reviewed on: 6th May 2026

Found the people very helpful and easy to talk to, t...

Found the people very helpful and easy to talk to, took a lot of pressure of me after talking to them. Very easy to fill out the forms of income and out goings and a feeling of relief that I had actually done something about my problems. Reviewed on: 6th May 2026

Very helpful and not judgemental

Very helpful and not judgemental Reviewed on: 6th May 2026

Customer service excelling

Excellent service with great solutions. Advisors very skilled and professional. Reviewed on: 6th May 2026

Fromstart you guys have helped me so much and stopp...

From start you guys have helped me so much and stopped the constant worry of dept issues Reviewed on: 6th May 2026

Step Change AMAZING

I was at my wit's end until I found Step Change. They helped so much and literally took control contacting all my debtors arranged monthly payments and kept me up to date. Reviewed on: 6th May 2026

got into a bit of trouble with spending to much on c...

got into a bit of trouble with spending to much on credit cards and needed some advice Reviewed on: 6th May 2026

we give them money a set amount and creditors leave...

we give them money a set amount and creditors leave us alone and they deal with them Reviewed on: 6th May 2026

They got my life back on track and now I can see lig...

They got my life back on track and now I can see light at the end of the tunnel Reviewed on: 6th May 2026

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