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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Changed my life.

Changed my life. Recommended them to family, and they also changed their circumstances for the better. So grateful Reviewed on: 6th May 2026

No judgement they just provide really good advice an...

No judgement they just provide really good advice and support.I really needed to know my options and they have been very helpful sorting everything out. Reviewed on: 6th May 2026

Massive weight from shoulders

Fantastic service who’ve been a massive help in tackling my debt situation. My mental health was incredibly brittle when I lost my job and my debt got out of control but a payment plan was set up quickly and things are looking a lot more positive for the future. Reviewed on: 6th May 2026

I am very pleased i did this it was easy to do was e...

I am very pleased i did this it was easy to do was easy listen to them i am doing very well with my creditors Reviewed on: 6th May 2026

Stepchange have given me my life back.

Stepchange have given me my life back. Without step change I’d be so much worse off. I didn’t see a way out and by the end of the year I’ll be debt free which is an amazing feeling. Step change sorted everything. Was quick and simple and would absolutely recommend to anyone struggling and who feels like there’s no way out. Reviewed on: 6th May 2026

Extremely helpful and easy to get in touch with

Extremely helpful and easy to get in touch with Reviewed on: 6th May 2026

Very easy to get professional friendly advice, I’m h...

Very easy to get professional friendly advice, I’m happy I contacted them Reviewed on: 6th May 2026

Step Change give fantastic support in a time of need.

Due to unpredictable circumstances back in 2010 we found ourselves unable to meet our financial obligations after we had used up our savings to try and keep our family business going. After many sleepless nights and stress levels through the roof we were advised to contact Step Change for advice and support. We quickly became a client of Step Change who took on the responsibility of contacting the creditors we owed money to and agreed a manageable amount to be paid each month to try and get back on a firmer footing. All threatening letters and phone calls ceased immediately and sleep improved and stress went down. We are constantly reviewing the amount we can pay on a monthly basis which can both go up and down depending on circumstances. Step Change has been a vital part of a now manageable situation. Reviewed on: 6th May 2026

Tremendous Advice & Service

I’ve been using Step Change for help with debt for several years and I’ve received tremendous advice and amazing service over the years, I couldn’t recommend there services highly enough. Reviewed on: 6th May 2026

getting my life back

Helped me to reduce monthy unafordable payments to affordable, thus enabling life to continue Reviewed on: 6th May 2026

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