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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Friendly and professional service which earned my tr...

Friendly and professional service which earned my trust. Reviewed on: 6th May 2026

Great service!

Great service! Helpful and understanding. Reviewed on: 6th May 2026

Always there for people in need.

You are always there for people who are desperate to get their lives back and prevent tragedy from happening to some families. No one can rate your work that you render to people. So thank you so much. Reviewed on: 6th May 2026

Calling Step Change changed my life.

Calling Step Change changed my life. I was crumbling under mounting debt, out of options and full of shame. I waited almost a year to call them out of fear and embarrassment, but wish I'd done it sooner. The team of advisors are kind, reassuring and completely non-judgemental. They have me simple, straightforward step by step actions to take to get things back under control. If you are hesitating or putting off calling, just do it. Reviewed on: 6th May 2026

Excellent service easy to talk too

Excellent service easy to talk too Reviewed on: 6th May 2026

Worry gone!

I was so worried and didn’t know what to do until stepchange was recommended to me. The initial call was about 2 hours long but by the end of it I felt so much better. I didn’t feel judged in any way and it was a solution I didn’t know was available. Reviewed on: 6th May 2026

I needed to find a way out things were way over my h...

I needed to find a way out things were way over my head .these guys came to my rescue .no more sleepless nights . im not over the hurdle yet things are still hard but much easier now . Thank you Reviewed on: 6th May 2026

Totally understanding and so helpful when I was over...

Totally understanding and so helpful when I was overwhelmed with debt.Make it easier to get back in control with there support. Reviewed on: 6th May 2026

No more stressing

They’ve taken the stress away from money worries one easy affordable payment a month easy online experience Reviewed on: 6th May 2026

Step change helped me with a monthly debt plan and t...

Step change helped me with a monthly debt plan and took all the stress and anxiety of the debt of me. The friendly service they provide was paramount at the time as I felt so underwhelming during the consultation. Reviewed on: 6th May 2026

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