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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

I contacted StepChange when it was the CCCS ...

I contacted StepChange when it was the CCCS a number of years ago having reached what i genuinely thought was an irretrievable situation, my debts were unmanageable and I didn’t know what to do . A councillor took the necessary time to talk me through and offer me hope for the future through a Debt Management Plan . Reviewed on: 6th May 2026

Excellent service thank you very much xxxx

Excellent service thank you very much xxxx Reviewed on: 6th May 2026

Best thing I ever did was make that call for help an...

Best thing I ever did was make that call for help and thank you. Reviewed on: 6th May 2026

Really helpful.

Really helpful. They have lifted a weight off my shoulders and I’m not worrying anymore Reviewed on: 6th May 2026

It has been the best experience with StepChange.

It has been the best experience with StepChange. From a state of panic in lockdown, the kind and supportive staff reassured me that there was a way forward and guided me through the process at a time when I was so stressed about finance. Thank you for your help, you really made a difference Reviewed on: 6th May 2026

Very good and very professional I am very happy with...

Very good and very professional I am very happy with the success Reviewed on: 6th May 2026

Step Change has changed my opinion of debt!

Step Change has changed my opinion of debt!! Reviewed on: 6th May 2026

I am more relaxed knowing my debts are covered

I am more relaxed knowing my debts are covered Reviewed on: 6th May 2026

I had great experience with Stepchange regarding my...

I had great experience with Stepchange regarding my debt issue.I Am stress free now. Reviewed on: 6th May 2026

Have been so helpful right from the start and took s...

Have been so helpful right from the start and took so much stress and worry away Reviewed on: 6th May 2026

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