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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

No stress

They have helped, relived the stress of the situation. and have an end goal. Reviewed on: 16th May 2024

Help me with everything and got money trouble under...

Help me with everything and got money trouble under control Reviewed on: 16th May 2024

Very helpful and understanding agents make you feel...

Very helpful and understanding agents make you feel at ease. If you've struggling with debt I would highly recommend Step Change Reviewed on: 16th May 2024

Extremely helpful and pleasant staff, never judgemen...

Extremely helpful and pleasant staff, never judgemental, above and beyond to help me when I wasn't working after a major operation, and allowed me the time to get back to earning a wage to continue my DMP. Reviewed on: 16th May 2024

I contacted stepchange and was in real need of help...

I contacted stepchange and was in real need of help they were so helpful explained everything clearly , helped me get what I needed and have helped me get back on my feet with no pressure could not recommend enough to anybody in trouble Reviewed on: 16th May 2024

Excellent Service

Step change alleviates the stress and gives you back control of your finance. Reviewed on: 16th May 2024

Gave me a great deal of help when I needed it, staff...

Gave me a great deal of help when I needed it, staff fantastic very friendly and knowledgeable Reviewed on: 16th May 2024

Debt Management

Sorted everything out for me for me and never had any problems with any clients on my debt management plan.There always there to help with any matter or concerns you may have Reviewed on: 16th May 2024

Great help in sorting out a management plan which i...

Great help in sorting out a management plan which is affordable, and good to know that their is always someone to talk too on the other end of the phone should any problems arrise Reviewed on: 16th May 2024

Setting up the DMP was very easy process.

Setting up the DMP was very easy process. The support from stepchange was absolutely brilliant Reviewed on: 16th May 2024

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