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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service

Great and professional service all round Reviewed on: 28th May 2026

Great company

Brilliant service, very informative and helping me sort out my debts. Reviewed on: 28th May 2026

Excellent service lynda45

Excellent service had my review and al was sorted out ! Reviewed on: 28th May 2026

Step Change saved me

I was at a very low point, I gad contacted companies that helped with debt management but wanted to charge high fees. A friend of mine had heard about Step Change from a radio advert and told me about them. I feel like Step Change saved my life. I was at an extremely low point and felt I had very little options. Step Change gave me a positive way to address my situation and didn’t end up costing me extra money, that I didn’t have to spare. Thank you Reviewed on: 28th May 2026

Step change helped me when I had financial difficult...

Step change helped me when I had financial difficulties. They were calm emphatic, supportive. They set up a monthly payment plan for me.it was a huge relief. Reviewed on: 28th May 2026

You can breathe with StepChange

Since I registered with StepChange I was able to breathe, sleep and be normal. Staff is friendly, good listeners and empathetic. StepChange has been and are handling my accounts so amazingly and keeping me updated. Reviewed on: 28th May 2026

Dmp plan and step change resources

Have had dmp plan it works well for us and takes off pressure. Reviewed on: 28th May 2026

Helped me sort a payment plan out- did all the work...

Helped me sort a payment plan out- did all the work I wasn’t able to do! Set me a budget changed and worked with me as that has changed Reviewed on: 28th May 2026

So helpful and no judgement given by the staff.

So helpful and no judgement given by the staff. I feel in good hands Reviewed on: 28th May 2026

From distraught to debt free.

I found the advice I needed given in a friendly and non-judgement way. This was not only initially but each time I had to redo my plan and make alterations. With their help I have not completed my payments and I am now debt free. Reviewed on: 28th May 2026

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